Issues Linking Google Account for 'Create Google Doc' Enrichment

Jonathan Melhuish-Sprague · 2025-05-02 14:45:01.250053+00

Anyone had issues with using the 'Create Google doc' enrichment and when you try to link your Google account it states that the app tried to access sensitive data in your account?

Issues Linking Google Account for 'Create Google Doc' Enrichment | Clay

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We're sorry to hear you're experiencing issues with the Google Docs integration. The error message you're seeing is likely related to the authentication process when connecting your Google account to Clay. To resolve this, try the following steps: 1. In a Clay table, click "Add enrichment" and search for "Google Docs". 2. Under "Integrations", select one of the Google Docs options. 3. In the modal, click "+ Add account" to start the authentication process again. If the issue persists, it may be due to your Google account settings or permissions. In this case, you might need to review your Google account's security settings or try using a different Google account. Is this the first time you're trying to connect your Google account to Clay, or have you successfully used this integration before?
Sources: Google Docs integration | Documentation | Clay University Google Docs integration | Documentation | Clay University
Jonathan Melhuish-Sprague
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It seems this isn't a permissions issue but Google itself is blocking it
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We're sorry you're experiencing issues with the Google Docs integration. The error you're seeing might be related to Google's security review process for Chrome extensions, which can affect integrations. To resolve this, try these steps: 1. In a Clay table, click "Add enrichment" and search for "Google Docs". 2. Under "Integrations", select a Google Docs option. 3. In the modal, click "+ Add account" to start the authentication process again. If the issue persists, it may be due to your Google account settings. Try reviewing your Google account's security settings or using a different Google account. If you still can't resolve the issue, please request human assistance by clicking on "Talk to a person" for further support.
Sources: Google Docs integration | Documentation | Clay University Google Docs integration | Documentation | Clay University
Tanvi (Clay)
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Hi Jonathan, thanks for reaching out! Could you clarify which email you're using to connect? Curious if it's a permissions issue on the Google Doc side
Jonathan Melhuish-Sprague
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Tanvi (Clay) it’s the same email as associated with my Clay account - but I’ve tried 2 others and they don’t work either
Jonathan Melhuish-Sprague
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So I can’t believe it’s a permission issue
Bo (Clay)
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Jonathan - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Jonathan Melhuish-Sprague
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Thanks Bo (Clay) - just wanted to make sure I wasn't doing anything wrong
Jonathan Melhuish-Sprague
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Hey Bo (Clay) - do you know if/when this will be sorted?
Smit (Clay)
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Hi Jonathan, jumping in for Bo. Our engineering team is actively working on the fix, and it should be ready within a week or two. Thank you so much for your patience while we get this resolved. If you have any other questions in the meantime, please let me know.
Jonathan Melhuish-Sprague
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Thanks for letting me know Smit (Clay) - is there a way to get notified once it's fixed?
Smit (Clay)
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Yes we will notify you as soon as the issue is fixed and you are ready to use it.
Jonathan Melhuish-Sprague
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Great, thanks Smit (Clay)
Moritz Heininger
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I got the same issue
Moritz Heininger
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Nicolas Schell

21 comments