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Troubleshooting 'Awaiting Callback' Issue on The Swarm Account | Clay

Troubleshooting 'Awaiting Callback' Issue on The Swarm Account

·Jun 17, 2025 10:40 PM·

Hi I am trying to 'Find Warm Intros to Company' through the managed The Swarm account. It just says 'Awaiting Callback' but never updates. Have tried hard refreshing without luck.

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7 comments

· Sorted by Oldest

Channeled
APP
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The "Awaiting Callback" status might be due to processing delays with The Swarm integration. Try these troubleshooting steps: 1. Perform a more thorough hard refresh: • Mac: Press Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari) • PC: Press Ctrl + F5 2. Check if you've provided all required inputs: • Your company domain • Target company domain • Optional: Job function and seniority 3. The issue might be related to API processing limits, causing delays in data retrieval. If the problem persists after trying these steps, request human assistance by clicking "Talk to a person."
Source: The Swarm integration | Documentation | Clay University
Pat O.
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nevermind sorry accidentally hit this. I'll wait for a bit to see if it resolves
Owen C.
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Hey Pat, thanks for reaching out! Just wanted to check in and see if the issue is persisting! If so, please let us know and send over the URL to the Clay table where this is occurring. :)
Pat O.
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Thanks Owen C. I think we got it! thank you
Bo (.
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Got it — that’s definitely odd. Can you share the name of the table or workbook it was in? I’ll help you track it down. Sometimes tables get moved or renamed, but they shouldn’t disappear entirely.
Pat O.
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The table is here https://app.clay.com/workspaces/259517/workbooks/wb_0sy0cci4UZxVRCRSiSj/tables/t_0sy0cchXCkwBbiFfyEP/views/gv_0sy0ccjYdqN9aAVjSze and now I see it in the list, but on Wed I had 2 tabs with the same 'home page' in clay and in one tab I could see it and in the other I couldn't. It was very bizarre but seems to be resolved
Bo (.
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Glad to hear it’s resolved. Let me know if anything else comes up!