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Fix Unresponsive 'Apply Template' Button for Enrichments | Clay

Fix Unresponsive 'Apply Template' Button for Enrichments

·Nov 24, 2025 07:59 AM·

whenever i try to use a Template for an enrichment, the "Apply Template" button is unresponsive. been happening for a long time now.

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7 comments

· Sorted by Oldest

Clay Support
APP
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This sounds like a browser cache issue. Try clearing your browser cache and refreshing the view to resolve the unresponsive button.
You can also try a hard refresh:
Mac: Cmd + Shift + R (Chrome/Firefox) or Cmd + Option + R (Safari)
PC: Ctrl + F5
If that doesn't work, try using an incognito window or restarting your browser.
Clay Support
APP
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Did that answer your question?
Clay Support
APP
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If you still need help with the unresponsive "Apply Template" button, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any other issues you’re encountering?
Umer I.
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Same issue is happening with me since last week.
Clay Support
APP
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Since the browser troubleshooting didn't work, this might be a JavaScript issue. Check if JavaScript is enabled in your browser settings - Clay requires JS to function properly. [1]
You can also try:
Logging out completely and logging back in
Testing in a different browser entirely
Disabling browser extensions temporarily
If none of these work, the issue might need human support to investigate further.
Clay Support
APP
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Did that answer your question?
Clay Support
APP
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I’m sorry the issue with the "Apply Template" button is still happening, and I’m here to help if you need further assistance. Would you like to share more about what you’re trying to accomplish or any other details about the problem?