Urgent: 'Find Companies' and 'Find People' Features Not Working

Jin · 2025-04-11T06:49:55.66861+00:00

Hi guys, the "find companies" function is not working right now. gives me this: Query took too long. Please reach out to Clay support (Error code 3: ID at_aVQQZD3HStpw) EVEN if my setting is set to 1 company max. SAME with the find people function. Would be great if this is fixed asap? Best regards!

We're sorry you're experiencing this issue with our "find companies" and "find people" functions. This error typically occurs when a query takes too long to process. Here are a few things you can try: 1. Narrow your search criteria to reduce the query complexity. 2. Set lower limits for your search results. 3. Break your search into smaller, more specific queries. If the problem persists, it might be a temporary issue with our system. Please try again later or request human assistance by clicking on "Talk to a person" for further support.

Sources: Find People [Clay 101] - Clay University Find People overview | Documentation | Clay University Find People [Clay 101] - Clay University

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