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Urgent: 'Find Companies' and 'Find People' Features Not Working | Clay

Urgent: 'Find Companies' and 'Find People' Features Not Working

·Apr 11, 2025 06:49 AM·

Hi guys, the "find companies" function is not working right now. gives me this: Query took too long. Please reach out to Clay support (Error code 3: ID at_aVQQZD3HStpw) EVEN if my setting is set to 1 company max. SAME with the find people function. Would be great if this is fixed asap? Best regards!

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3 comments

· Sorted by Oldest

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We're sorry you're experiencing this issue with our "find companies" and "find people" functions. This error typically occurs when a query takes too long to process. Here are a few things you can try: 1. Narrow your search criteria to reduce the query complexity. 2. Set lower limits for your search results. 3. Break your search into smaller, more specific queries. If the problem persists, it might be a temporary issue with our system. Please try again later or request human assistance by clicking on "Talk to a person" for further support.
Sources: Find People [Clay 101] - Clay University Find People overview | Documentation | Clay University Find People [Clay 101] - Clay University
Jin
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Not it wasn't, mate.
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.