Also experiencing Runtime Error - Claygent

Also experiencing Runtime Error - Claygent | Clay

10 comments

· Sorted by Oldest

Clay Support
APP
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For Runtime Errors with Claygent, try these steps:
1.
Clear your browser cache and refresh the page
2.
Force run the column: Click the column header > hover over "Run column" > select "Force" to jumpstart the run
3.
Check your prompts and inputs: Verify search queries are specific and input data format is correct
For "Run condition not met" messages: Click the "explain" button next to the error—AI will explain why the condition wasn't satisfied. Review your run conditions to ensure they align with your workflow requirements.
If issues persist after trying these steps, request human assistance by clicking "Talk to a person."
Clay Support
APP
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Did that answer your question?
João S.
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It did not, seems like other users are experiencing the same issue - probably something happen on Clay's side? "Talk to a person."
Clay Support
APP
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I'm sorry for the trouble you're experiencing. I'll connect you to a human agent who can assist you further.
Intercom
APP
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
João S.
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https://app.clay.com/workspaces/128273/workbooks/wb_0t4h9lboUPaYbDZFB6K/tables/t_0t4ha3d7rxt33mqC4DR/views/gv_X3ueGyXiXDaZ
Munnawar H.
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Hi there,
Thank you for reaching out to the support team. We are currently experiencing an issue with Claygent columns in some customer workspaces.
Our engineering team is actively working on a fix, and we will update you as soon as it has been resolved.In the meantime, a temporary workaround is to recreate the affected columns and rerun them.
We apologise for the inconvenience and appreciate your patience while we work on a solution.
Munnawar H.
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Hi there, Good news,
The issue affecting Claygent columns has now been fully resolved. Everything should be running normally again, and you shouldn’t see any more runtime errors. Feel free to rerun any columns that experienced the issue. Thanks so much for your patience and understanding while we worked on getting this fixed.
If you are still experiencing issues here, please let us know.
João S.
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seems to be good now, thanks
Munnawar H.
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Glad to hear it! I'll go ahead and close this out, have a great day!

Clay Support
APP
·
·
For Runtime Errors with Claygent, try these steps:
1.
Clear your browser cache and refresh the page
2.
Force run the column: Click the column header > hover over "Run column" > select "Force" to jumpstart the run
3.
Check your prompts and inputs: Verify search queries are specific and input data format is correct
For "Run condition not met" messages: Click the "explain" button next to the error—AI will explain why the condition wasn't satisfied. Review your run conditions to ensure they align with your workflow requirements.
If issues persist after trying these steps, request human assistance by clicking "Talk to a person."
Clay Support
APP
·
·
Did that answer your question?
João S.
·
·
It did not, seems like other users are experiencing the same issue - probably something happen on Clay's side? "Talk to a person."
Clay Support
APP
·
·
I'm sorry for the trouble you're experiencing. I'll connect you to a human agent who can assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
João S.
·
·
https://app.clay.com/workspaces/128273/workbooks/wb_0t4h9lboUPaYbDZFB6K/tables/t_0t4ha3d7rxt33mqC4DR/views/gv_X3ueGyXiXDaZ
Munnawar H.
·
·
Hi there,
Thank you for reaching out to the support team. We are currently experiencing an issue with Claygent columns in some customer workspaces.
Our engineering team is actively working on a fix, and we will update you as soon as it has been resolved.In the meantime, a temporary workaround is to recreate the affected columns and rerun them.
We apologise for the inconvenience and appreciate your patience while we work on a solution.
Munnawar H.
·
·
Hi there, Good news,
The issue affecting Claygent columns has now been fully resolved. Everything should be running normally again, and you shouldn’t see any more runtime errors. Feel free to rerun any columns that experienced the issue. Thanks so much for your patience and understanding while we worked on getting this fixed.
If you are still experiencing issues here, please let us know.
João S.
·
·
seems to be good now, thanks
Munnawar H.
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·
Glad to hear it! I'll go ahead and close this out, have a great day!