Claygents Not Running Despite Using Clay-Managed Accounts and Templates

Vadim G. · 2026-01-31T18:43:51.525Z

Claygents don't work. Domains are not empty, i'm using clay-managed accounts and prompts from templates. Previously worked properly, now just cells are just not running

Claygents Not Running Despite Using Clay-Managed Accounts and Templates | Clay

Clay Support
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Try a hard refresh first - Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac).
If that doesn't help, check your OpenAI API tier. Claygent needs Tier 2 or higher (≥450,000 TPM) to run properly. [1] Recent updates made token usage estimates more conservative, which can cause rate limiting on lower tiers.
Also make sure your search queries are specific and well-defined, and try breaking large requests into smaller batches.
Before we dig deeper, have you tried using Sculptor? It's our built-in AI tool in the top-right corner that can help troubleshoot and rebuild workflows - it's free to use. Give that a shot and let me know if it helps!
Clay Support
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If you still need help with your Claygents not running, I’m here to assist. Would you like to provide more details about what you’re trying to resolve or understand?
Vadim G.
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Domains are not empty, i'm using clay-managed accounts and prompts from templates. Previously worked properly, now just cells are just not running. Hard refresh didn't help
Clay Support
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Try clicking on the specific cells that aren't running - they might show "waiting for its inputs." Click "re-run this cell" to get them working.
If that doesn't work, click the column header of your Claygent column, hover over "Run column" and select "Force" to jump start the run.
Also check your OpenAI API tier - recent updates made token usage estimates more conservative, so you might be hitting rate limits if you're on a lower tier. Claygent needs Tier 2 or higher.
Before we dig deeper, have you tried Sculptor yet? It's our built-in AI tool in the top-right corner that can help troubleshoot and rebuild workflows. Give that a shot and let me know if it helps!
Vadim G.
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i was using the same prompt previously it always worked
Vadim G.
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tried re-running and force running - didn't help
Clay Support
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Since the same prompt worked before and basic troubleshooting didn't help, this sounds like a deeper issue that needs investigation.
Can you share your table link so I can take a closer look at what's happening? Also, are you seeing any specific error messages when you click into the cells that aren't running?
Recent updates made token usage estimates more conservative, which can cause rate limiting issues even with previously working prompts. This might explain why your Claygents suddenly stopped working despite using the same setup.
Before we dig deeper, have you tried Sculptor yet? It's our built-in AI tool in the top-right corner that can help troubleshoot and rebuild workflows - it's free to use and might spot what's causing the issue.
Vadim G.
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why do i need to try sculptor, if that was always working? here is the link: https://app.clay.com/workspaces/302827/workbooks/wb_0t9qp2vHmMaDPwxwPsH/tables/t_0t[…]iewId=gv_0t9qqjnMKWrPxTYrTCT&workbookId=wb_0t9qp2vHmMaDPwxwPsH
Clay Support
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I understand this is frustrating after it used to work. Would you like me to connect you with a human agent? Or if you provide more details, I can continue to assist you.
Vadim G.
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yes
Clay Support
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Got it — I’m connecting you to a human teammate now.
Vadim G.
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all the details are above 🙂
Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

image.png(93 kB)
Vadim G.
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https://app.clay.com/workspaces/302827/workbooks/wb_0t9qp2vHmMaDPwxwPsH/tables/t_0t[…]iewId=gv_0t9qqjnMKWrPxTYrTCT&workbookId=wb_0t9qp2vHmMaDPwxwPsH
Vadim G.
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lol i need to repeat everything twice

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