Troubleshooting Document Attachment Issues in Sonnet 4.5

Anas B. · 2025-11-12T17:38:32.279Z

Hey! I’m having trouble attaching a document as context to the AI for one of my clients. I’ve been using the same process successfully for other clients, so it seems specific to this instance. For reference, I’m using Sonnet 4.5 as the LLM. Could you please help me with what might be causing this problem?

Troubleshooting Document Attachment Issues in Sonnet 4.5 | Clay

Clay Support
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The "Request failed with status code 4..." error suggests a temporary issue with the document processing. Try clearing your browser cache and refreshing the view to resolve the error.
You can also click into the specific cell where you're seeing the error to expose more details about the error message, which will help identify the exact cause.
If the issue persists after refreshing, the problem may be specific to that particular PDF file or table instance.
Clay Support
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Did that answer your question?
Anas B.
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No, that didn’t solve it. I’m using the exact same file for two clients, it works fine for one, but not for the other.
Clay Support
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Sorry to hear that the issue is persisting. I’m routing you to our human team now so they can assist you further.
Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
LuisArturo
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Hey there Anas thanks for reaching out, can you clarify which workspaces this is occurring in so that we can take a look here for you.
Anas B.
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Hi Luis, It is occurring in nTop workspace https://app.clay.com/workspaces/502058/workbooks/wb_0t5mg3fmGC69dPHwBsE/tables/t_0t5mg3ts9Cmt8ssDHZK/views/gv_0t5mg3twk8M9vPgJXK9
LuisArturo
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Thank you for clarifying let me take a look here.
LuisArturo
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hey there Anas, could you recreate this column and save it here so that we ca check out the error that appears here.
Anas B.
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I have recreated and saved it. When I try to upload files as document context it give me the error in the Use AI column.
Loading attachments
Anas B.
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Still waiting..
Andrew Q.
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Hey Anas! We have had a bug recently that may have affected this. Can you complete a hard refresh for me and try again?
Mac:
Chrome and/or Firefox = Press Cmd + Shift + R
Safari = Press Cmd + Option + R
PC:
Chrome, Firefox, Microsoft Edge = Press Ctrl + F5
Anas B.
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Hey Andrew Still does not work. If I switch to other client workspace it works there but it is not working for this specific client instance https://app.clay.com/workspaces/502058/workbooks/wb_0t5mg3fmGC69dPHwBsE/tables/t_0t5mg3ts9Cmt8ssDHZK/views/gv_0t5mg3twk8M9vPgJXK9
Andrew Q.
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Gotcha! Let me look into this a bit more and get back to you when I have an update. Sorry for the inconvenience, appreciate you flagging this to us!
Andrew Q.
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Anas - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
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