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Requesting Credit Refund for Unused Table in System | Clay

Requesting Credit Refund for Unused Table in System

·Nov 10, 2025 12:12 PM·

Hey, I just wasted 10k credits because I did not turn a table off. Any possibility to get this back? I unfortunately can't generate any insights out of this table.

7 comments

· Sorted by Oldest

Clay Support
APP
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We only refund credits when providers refund us due to invalid data delivery. [1] For credit recovery help with other situations, we need more details to look into it with you. If you need further assistance with this specific case, please ask to speak with a human who can review your situation in detail.
Clay Support
APP
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Was that helpful?
Clay Support
APP
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I’m sorry again for the trouble with your credits and hope the information was clear. Would you like to provide more details about your situation so I can assist you further?
Hunain F.
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Maybe I can help check DM.
Clay Support
APP
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I understand you'd like to explore options for credit recovery. Based on our policy, we only refund credits when providers refund us due to invalid data delivery. [1]
For other credit recovery situations, we need specific details about your table and what happened. If you'd like a human agent to review your specific case in detail, please ask to speak with a human in this conversation.
Clay Support
APP
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Did that answer your question?
Clay Support
APP
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I’m sorry again for the trouble with your credits and am here if you need any more help resolving this issue. Would you like to share more details about the table or situation so I can assist you further?