Since the hard refresh and cache clearing didn't resolve the error, try these additional steps:
1.
Log out and back in - This refreshes your session token which can resolve persistent errors
2.
Try an incognito window - This helps isolate browser-specific issues
3.
Restart your browser extension if you have any Clay-related extensions
If the error persists, click into the specific cell where you're seeing the error to get more detailed error information. You can also use the "Tell us what went wrong" button to report the issue with details like:
Since basic troubleshooting hasn't resolved the persistent error, click into the specific cell where you're seeing the error to get more detailed error information.
You can also use our "Troubleshoot with AI" feature - click any cell with an error and select "Troubleshoot with AI" for instant debugging instructions tailored to your specific error type. [1]
To report this issue, click "Tell us what went wrong" and include:
Summary of what's happening
Specific error messages
Link to the affected table/workbook
Screenshot
If you need further help, just ask to speak to a human.
Since you're getting this error when accessing clay.com directly, check if JavaScript is enabled in your browser - this is required for our app to work. [1]
If JavaScript is enabled and the error persists, please use the "Tell us what went wrong" button and include:
Summary of what's happening
The specific error message
A screenshot of the error
Your browser type and version
If you need further help, just ask to speak to a human.
Hi Rachit, thanks for reaching out! So you're seeing this error every time you try to log into Clay.com, and a hard refresh / clearing the cache doesn't help, correct? Can you share which browser you're using?
