To help troubleshoot your credit balance issue, you can check your Credit Usage Dashboard by clicking your account name, then going to Settings > Credit usage.
Common credit balance issues include:
• Renewal delays: Credits may take 1-2 hours to appear after plan renewal due to transaction processing
• Unexpected usage: Auto-updates, stopped actions, or duplicate enrichments can consume credits unexpectedly
• Invalid data refunds: We refund credits when providers can't deliver valid data
Review your activity logs to identify any unexpected credit consumption patterns. If you need further help after checking these areas, just ask to speak to a human.
