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Help Needed: New Clay Account Flagged for Fraud After Email Change | Clay

Help Needed: New Clay Account Flagged for Fraud After Email Change

·Jul 01, 2025 04:35 PM·

I recently changed companies and lost access to my Clay account because my previous email address was deactivated. I am currently trying to create a new account using my new company email address, but it has been flagged for fraud. Any way to navigate this? Already emailed verification@clay.com

3 comments

· Sorted by Oldest

Clay
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Since you've already contacted verification@clay.com, that's the correct step for fraud flag issues. While waiting for their response, note that if you created a new account with your new email before updating your original account, we'll need to delete the duplicate account first. For future reference, when changing companies, it's better to update your existing account's email address rather than creating a new one to avoid fraud detection issues. Our Terms of Service require maintaining accurate account information, and we may not be able to restore access if you lose access to your registered email. If you need further help beyond the verification team's response, request human assistance by clicking "Talk to a person."
Source: Clay: Terms of Service
Clay
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Hey! Thanks for reaching out. Can you confirm your old email account and the new email account? We can try to unblock you!
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.