Need to speak to somebody about credits

I see you want to discuss credits. Would you like me to connect you with a human agent? Or if you provide more details about your credits issue, I can try to assist you directly.

Yes human agent

I’m routing you to our human team now. They’ll be able to assist you further.

Clay Support is sharing a file with you.

Our support team has got your message and we'll get back to you soon!

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

Hey Andreas- how can I help?

Hey Amit, we are on the highest plan but need more credits.

In previous months they let us buy some edhoc credits without the markup fee since its not possible to permanently increase our monthly credits.

If you only need more credits for a particular month, you can purchase credit top-ups directly from your billing modal (Settings > Plan & Billing > Add extra credits). New credits will be added to your balance instantly and there will be no changes to your plan or billing cycle.

​

Yes but the adhoc credits cost more no?

I am looking to get it at the same price as our plan. Your support team allowed me to do this this previously, you can check our billing history

Amit K. ?

Hello?

We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!