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Billing Issue: Credits Not Refreshing After Payment

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Hey, We have paid the monthly billing amount yet my credits have not refreshed - I am trying to reach out to support from the website but the help button is not responding

Billing Issue: Credits Not Refreshing After Payment | Clay

3 comments

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Clay
APP
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When your Clay plan renews, there may be a 1-2 hour delay before credits appear in your account due to transaction processing times. This delay occurs because our card provider needs time to process transactions. For example, if your renewal happened at 12 PM, your credits might not appear until 1 PM. If you continue to experience issues after this 1-2 hour processing window, please request human assistance by clicking on "Talk to a person" in this chat.
Sources: Running Out of Credits Credits | Documentation | Clay University Credits | Documentation | Clay University
Aaryan Mateti
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https://app.clay.com/workspaces/314084/workbooks/wb_UMiW6fKrzVDE/tables/t_0szy6t1JZVssjzYvf5R/views/gv_0szy6t18gcCjyqWxh3E
Clay
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Hi - thanks so much for reaching out! I just checked on our end and see that the payment for this month failed, which is why the credits were not updated into your workspace. I'd recommend retrying with a different payment method and seeing if the payment goes through