Issue with Clay Nav: Can't Import to New or Existing Table

Ihor K. · 2025-11-25T12:05:18.298Z

Hey Clay team, having an issue in Clay Nav, can't Import to new table or Import to existing table after building a filter. Could you help please? I've tried several browsers, accounts, etc. https://www.loom.com/share/69f4c3d1d3cb44d99feb0df82f87a672

Issue with Clay Nav: Can't Import to New or Existing Table | Clay

15 comments

· Sorted by Oldest

Clay Support
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For import issues after building filters, try clearing your cache and refreshing the screen first.
When adding sources to existing tables, make sure you have the appropriate columns set up - for example, you need LinkedIn URLs or Company Domains columns to add a Find company source.
Also, editing source filters after a table's been run won't update results automatically. You'll need to delete and re-run the step or duplicate the table with updated filters to see changes.
Before we dig deeper, try using Sculptor (top-right corner) to help build your table setup - it's free and might resolve the workflow issue quickly.
Clay Support
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Did that answer your question?
Ihor K.
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Nope, tried clearing cache, didn't help. The setup is similar to my previous one, it worked.
Clay Support
APP
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Sorry to hear that didn’t help. I’m connecting you to a human teammate who can assist further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Ihor K.
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this is the table I in which I used "Find people at these companies": https://app.clay.com/workspaces/526456/workbooks/wb_0t4zpx8axXg6yiVkucg/tables/t_0t68j4upEi4HJFwh2fh/views/gv_0t68j4uvtXJxUptm474
Ihor K.
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then added titles, company size, location, and excluded another clay table
Kashif J.
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Hi there, thanks for sending the loom. Having a look at this now
Ihor K.
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Kashif J. thanks for getting back so quickly. Additional info: it works in other clay tables, but doesn't in this specific case. Facing this for the first time
Ihor K.
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Kashif J. loom.com/share/9499a3e035e044c0a4783fc3a4bba587?focus_title=1&muted=1&from_recorder=1 here is another "symptom".
Kashif J.
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Hey there - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
1
Kashif J.
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And I'm looking into that other issue you mentioned further too - thanks for sharing
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Ihor K.
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thx, lmk when fixed
Kashif J.
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Will do. Thank you for your patience!
Kashif J.
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Hi there, Just to update you, I believe the bug you were experiencing should be fixed now!

Clay Support
APP
·
·
For import issues after building filters, try clearing your cache and refreshing the screen first.
When adding sources to existing tables, make sure you have the appropriate columns set up - for example, you need LinkedIn URLs or Company Domains columns to add a Find company source.
Also, editing source filters after a table's been run won't update results automatically. You'll need to delete and re-run the step or duplicate the table with updated filters to see changes.
Before we dig deeper, try using Sculptor (top-right corner) to help build your table setup - it's free and might resolve the workflow issue quickly.
Clay Support
APP
·
·
Did that answer your question?
Ihor K.
·
·
Nope, tried clearing cache, didn't help. The setup is similar to my previous one, it worked.
Clay Support
APP
·
·
Sorry to hear that didn’t help. I’m connecting you to a human teammate who can assist further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Ihor K.
·
·
this is the table I in which I used "Find people at these companies": https://app.clay.com/workspaces/526456/workbooks/wb_0t4zpx8axXg6yiVkucg/tables/t_0t68j4upEi4HJFwh2fh/views/gv_0t68j4uvtXJxUptm474
Ihor K.
·
·
then added titles, company size, location, and excluded another clay table
Kashif J.
·
·
Hi there, thanks for sending the loom. Having a look at this now
Ihor K.
·
·
Kashif J. thanks for getting back so quickly. Additional info: it works in other clay tables, but doesn't in this specific case. Facing this for the first time
Ihor K.
·
·
Kashif J. loom.com/share/9499a3e035e044c0a4783fc3a4bba587?focus_title=1&muted=1&from_recorder=1 here is another "symptom".
Kashif J.
·
·
Hey there - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
1
Kashif J.
·
·
And I'm looking into that other issue you mentioned further too - thanks for sharing
1
Ihor K.
·
·
thx, lmk when fixed
Kashif J.
·
·
Will do. Thank you for your patience!
Kashif J.
·
·
Hi there, Just to update you, I believe the bug you were experiencing should be fixed now!