Troubleshooting Zero Bounce API Key Error: Support Needed

Mark Boholiub · 2024-12-11 12:23:10.23449+00

Hi Clay support team! I have issues with Zero Bounce API key. It shows some error, please see the screenshot. It can work for a few minutes and then error again

Troubleshooting Zero Bounce API Key Error: Support Needed | Clay

13 comments

· Sorted by Oldest

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Since you're experiencing an API key error with Zerobounce, here are the steps to resolve it: 1. First, verify that you're on a paid plan (Starter, Explorer, or Pro), as API key usage is not available on the free plan. 2. Check these common causes of API key errors: • Ensure your API key is valid and active • Verify the API key has proper permissions • Make sure you've entered the key correctly without any extra spaces or hidden characters 3. To add or update your API key: • Look for the account selection option in the enrichment panel • Follow Zerobounce's documentation to find your correct API key at: https://www.zerobounce.net/docs/api-dashboard/key-management/If you continue experiencing issues after trying these steps, please request human support to help troubleshoot further. Sources: Zerobounce integration overview | Clay University Apollo.io integration overview | Clay University HTTP API integration overview | Clay University
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Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Mark Boholiub
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UPD: This issue prevents us from creating a waterfall enrichment
George Dilthey (Clay)
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Mark - Do you mind sending the link to the table you're looking at so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1733930100&signature=6ebec5d2b9c16d270081d0a4c6c3bd264fd494c310a2c3bdba54abb536e1f86d&req=dSEgF85%2FmohWX%2FMW1HO4zYTywSj1BZcX2BKsam%2FhVPtldA%3D%3D%0A
Mark Boholiub
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Hi George! Sure, here's the link https://app.clay.com/workspaces/369302/workbooks/wb_FPFVoNSoopXX/tables/t_xcPHJcYCSmSF/views/gv_TJ7G3FXWXUsU Still failing to create waterfall enrichment
Bo (Clay)
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Hey, thanks for reaching out - It's typically because the API doesn't work but right now I'm checking in your table and both APIs seem to be working, can you confirm?
Mark Boholiub
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Yes, they are working, but the issue still persists. The waterfall enrichment is not being created
Mark Boholiub
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Mark Boholiub
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I also wanted to make a screenshot that says 'failed to create waterfall' but the pop up notification in the left bottom corner vanishes too quickly
Bo (Clay)
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I've raised your table enrichment limit to 39 - Can you try again? It should be working perfectly now :)
Mark Boholiub
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Hi there! Yes, the issue is no more there, the waterfall enrichment was successfully created but another issue emerged. When I click the 'run the work email' button the waterfall does not act like supposed to, it starts with the first prospecting tool, in our case the LeadMagic, and than stops, so I manually need to click 'Validate LeadMagic'. After that another prospecting tool starts working automatically, but then again, I need to manually click the ''Validate this one'. and so on. It used to do this process automatically but now I need to do it manually
Bo (Clay)
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That's because the Auto-Update has been switched off. That can be at the enrichment level (open the waterfall, scroll to auto-update) or at the table level (at the bottom right). You can see it here for the table level :) [App: Article Inserter]
Channeled
APP
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Hi Mark Boholiub! This thread was recently closed by our Support team. If you have a moment, please share your feedback:

Channeled
APP
·
·
Since you're experiencing an API key error with Zerobounce, here are the steps to resolve it: 1. First, verify that you're on a paid plan (Starter, Explorer, or Pro), as API key usage is not available on the free plan. 2. Check these common causes of API key errors: • Ensure your API key is valid and active • Verify the API key has proper permissions • Make sure you've entered the key correctly without any extra spaces or hidden characters 3. To add or update your API key: • Look for the account selection option in the enrichment panel • Follow Zerobounce's documentation to find your correct API key at: https://www.zerobounce.net/docs/api-dashboard/key-management/If you continue experiencing issues after trying these steps, please request human support to help troubleshoot further. Sources: Zerobounce integration overview | Clay University Apollo.io integration overview | Clay University HTTP API integration overview | Clay University
Channeled
APP
·
·
Looks like you're still looking for help. We're escalating this over to our support team and someone should be in touch soon. In the meantime, feel free to include any other information that may be helpful in solving your issue!
Mark Boholiub
·
·
UPD: This issue prevents us from creating a waterfall enrichment
George Dilthey (Clay)
·
·
Mark - Do you mind sending the link to the table you're looking at so we can take a look? https://downloads.intercomcdn.com/i/o/1171717996/ac7729f84b426e1d0358af02/image.png?expires=1733930100&signature=6ebec5d2b9c16d270081d0a4c6c3bd264fd494c310a2c3bdba54abb536e1f86d&req=dSEgF85%2FmohWX%2FMW1HO4zYTywSj1BZcX2BKsam%2FhVPtldA%3D%3D%0A
Mark Boholiub
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Hi George! Sure, here's the link https://app.clay.com/workspaces/369302/workbooks/wb_FPFVoNSoopXX/tables/t_xcPHJcYCSmSF/views/gv_TJ7G3FXWXUsU Still failing to create waterfall enrichment
Bo (Clay)
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·
Hey, thanks for reaching out - It's typically because the API doesn't work but right now I'm checking in your table and both APIs seem to be working, can you confirm?
Mark Boholiub
·
·
Yes, they are working, but the issue still persists. The waterfall enrichment is not being created
Mark Boholiub
·
·
Mark Boholiub
·
·
I also wanted to make a screenshot that says 'failed to create waterfall' but the pop up notification in the left bottom corner vanishes too quickly
Bo (Clay)
·
·
I've raised your table enrichment limit to 39 - Can you try again? It should be working perfectly now :)
Mark Boholiub
·
·
Hi there! Yes, the issue is no more there, the waterfall enrichment was successfully created but another issue emerged. When I click the 'run the work email' button the waterfall does not act like supposed to, it starts with the first prospecting tool, in our case the LeadMagic, and than stops, so I manually need to click 'Validate LeadMagic'. After that another prospecting tool starts working automatically, but then again, I need to manually click the ''Validate this one'. and so on. It used to do this process automatically but now I need to do it manually
Bo (Clay)
·
·
That's because the Auto-Update has been switched off. That can be at the enrichment level (open the waterfall, scroll to auto-update) or at the table level (at the bottom right). You can see it here for the table level :) [App: Article Inserter]
Channeled
APP
·
·
Hi Mark Boholiub! This thread was recently closed by our Support team. If you have a moment, please share your feedback: