Request to Restore Expired Credits for Extended Use

Allister P. · 2025-11-21T22:32:20.263Z

Hi need help - thought my credits would expire tonight as it said Nov 21st. - but it looks like it expired mid-day just now Anyway I can get those back to expire tonight so I can take this time to use the rest ?

Request to Restore Expired Credits for Extended Use | Clay

14 comments

· Sorted by Oldest

Clay Support
APP
·
·
I'd be happy to help you with your credits! To look into this for you, I need to locate your account. Could you please share your workspace name or the email address associated with your Clay account?
Allister P.
·
·
paynearme.com
Clay Support
APP
·
·
I understand your concern about the credits expiring earlier than expected. I'm looking into this for your paynearme.com workspace. To help resolve this issue and potentially restore your credits, could you let me know approximately how many credits expired today that you were hoping to use?
Allister P.
·
·
300,000
Clay Support
APP
·
·
I understand you'd like help with the 300,000 credits that expired earlier than expected. Let me connect you with a human team member who can look into restoring those credits for you right away.
Allister P.
·
·
I was in the midst of running some tables for the rest of the day
Clay Support
APP
·
·
I can help you with restoring those 300,000 credits. I just need to confirm a couple of details: What is the email address associated with your Clay account, and can you confirm the exact date when these credits expired (you mentioned Nov 21st)?
Allister P.
·
·
Yes Nov 21st allister.phan@paynearme.com
Clay Support
APP
·
·
I understand you need those 300,000 credits restored. To process this for you, I need to locate the specific refund record in our system. Could you share your workspace URL (it should look like app.clay.com/workspaces/ws_xxxxx) or your workspace ID? This will help me identify the correct refund to process.
Allister P.
·
·
https://app.clay.com/workspaces/290125
Clay Support
APP
·
·
I’m routing you to our human team now who can assist you further with your credits. Thank you for your patience.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Allister P.
·
·
Please let me know asap so I can start using up those excess credits before they expire tonight
LuisArturo
·
·
Hey, thanks for reaching out! I replied in the other thread, so I’ll close this one.

Clay Support
APP
·
·
I'd be happy to help you with your credits! To look into this for you, I need to locate your account. Could you please share your workspace name or the email address associated with your Clay account?
Allister P.
·
·
paynearme.com
Clay Support
APP
·
·
I understand your concern about the credits expiring earlier than expected. I'm looking into this for your paynearme.com workspace. To help resolve this issue and potentially restore your credits, could you let me know approximately how many credits expired today that you were hoping to use?
Allister P.
·
·
300,000
Clay Support
APP
·
·
I understand you'd like help with the 300,000 credits that expired earlier than expected. Let me connect you with a human team member who can look into restoring those credits for you right away.
Allister P.
·
·
I was in the midst of running some tables for the rest of the day
Clay Support
APP
·
·
I can help you with restoring those 300,000 credits. I just need to confirm a couple of details: What is the email address associated with your Clay account, and can you confirm the exact date when these credits expired (you mentioned Nov 21st)?
Allister P.
·
·
Yes Nov 21st allister.phan@paynearme.com
Clay Support
APP
·
·
I understand you need those 300,000 credits restored. To process this for you, I need to locate the specific refund record in our system. Could you share your workspace URL (it should look like app.clay.com/workspaces/ws_xxxxx) or your workspace ID? This will help me identify the correct refund to process.
Allister P.
·
·
https://app.clay.com/workspaces/290125
Clay Support
APP
·
·
I’m routing you to our human team now who can assist you further with your credits. Thank you for your patience.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Allister P.
·
·
Please let me know asap so I can start using up those excess credits before they expire tonight
LuisArturo
·
·
Hey, thanks for reaching out! I replied in the other thread, so I’ll close this one.