Urgent: Enterprise Customer Needs Clay Support for Security Questions

Perry N. · 2025-11-20T12:08:48.843Z

Hi we have an enterprise customer very interested in clay but they can't get a sales person to respond to their emails. It takes weeks to get questions answered. Specifically security related questions. Anyone here that can help? Is Clay a good fit for larger organizations?

Urgent: Enterprise Customer Needs Clay Support for Security Questions | Clay

13 comments

· Sorted by Oldest

Clay Support
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Yes, Clay is definitely built for larger organizations! Our Enterprise plan includes dedicated support, SSO, unlimited rows, credit reporting analytics, and enterprise-only features like Snowflake integration. [1]
For enterprise sales and security questions, fill out our enterprise form at https://www.clay.com/enterprise with details about your needs. For specific security inquiries, you can reach security@clay.com directly. [2]
If you need immediate help here, just ask to speak to a human and they can escalate your enterprise inquiry properly.
Clay Support
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Is that what you were looking for?
Perry N.
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No I am looking for a sales rep to talk to my customer
Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Michael A.
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Hi Perry - thanks for reaching out!
What specific questions can I answer?
Perry N.
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Best would be if you or someone from Clay would get on a call with the customer. Here are the questions: 1. Which data is being collected? 2. Provide details on where the collected data is stored, specifying the region (Europe preferred) and whether it is encrypted. 3. Backup policy - What is the backup settings policy? (daily/hourly/ full/ incremental etc). For how long data is stored? Where is the data stored? 4. Do you support Google SAML authentication? 5. Who will have access to our tenant/data and why? UI & backend, need a list of employees and whether we can limit the access? 6. Do you comply with GDPR? 7. Provide latest PT report 8. Provide SOC2 report 9. Provide ISO27001 Certification
Michael A.
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Hi! Would love to get that answered for you. First, I was curious what plan / budget is your client looking to have for Clay?
Perry N.
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Pro or enterprise
Perry N.
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They are a huge company so you can understand them being nervous about working with a company that they can't get a call with
👍1
Michael A.
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Sounds good! I can reach out to the sales team to try to collaborate on a call. To start, are you reaching out on behalf of them or are you apart of the company? If not, can you please provide an email to reach out to?
Would love to know how much their monthly budget is as well (if you'd like to keep this private, you can create a new support ticket in email or through Clay's interface). Let me know - thanks :)
Perry N.
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I sent you a DM
Michael A.
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Hi Perry! Unfortunately, Clay customer support isn't allowed to answer questions in Private Slack. If you'd like to create a private support ticket, feel free to email support@clay.com or chat with us in our native support interface (press the question mark button in the top right corner) inside the Clay workspace. Thanks :)
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
Yes, Clay is definitely built for larger organizations! Our Enterprise plan includes dedicated support, SSO, unlimited rows, credit reporting analytics, and enterprise-only features like Snowflake integration. [1]
For enterprise sales and security questions, fill out our enterprise form at https://www.clay.com/enterprise with details about your needs. For specific security inquiries, you can reach security@clay.com directly. [2]
If you need immediate help here, just ask to speak to a human and they can escalate your enterprise inquiry properly.
Clay Support
APP
·
·
Is that what you were looking for?
Perry N.
·
·
No I am looking for a sales rep to talk to my customer
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Michael A.
·
·
Hi Perry - thanks for reaching out!
What specific questions can I answer?
Perry N.
·
·
Best would be if you or someone from Clay would get on a call with the customer. Here are the questions: 1. Which data is being collected? 2. Provide details on where the collected data is stored, specifying the region (Europe preferred) and whether it is encrypted. 3. Backup policy - What is the backup settings policy? (daily/hourly/ full/ incremental etc). For how long data is stored? Where is the data stored? 4. Do you support Google SAML authentication? 5. Who will have access to our tenant/data and why? UI & backend, need a list of employees and whether we can limit the access? 6. Do you comply with GDPR? 7. Provide latest PT report 8. Provide SOC2 report 9. Provide ISO27001 Certification
Michael A.
·
·
Hi! Would love to get that answered for you. First, I was curious what plan / budget is your client looking to have for Clay?
Perry N.
·
·
Pro or enterprise
Perry N.
·
·
They are a huge company so you can understand them being nervous about working with a company that they can't get a call with
👍1
Michael A.
·
·
Sounds good! I can reach out to the sales team to try to collaborate on a call. To start, are you reaching out on behalf of them or are you apart of the company? If not, can you please provide an email to reach out to?
Would love to know how much their monthly budget is as well (if you'd like to keep this private, you can create a new support ticket in email or through Clay's interface). Let me know - thanks :)
Perry N.
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·
I sent you a DM
Michael A.
·
·
Hi Perry! Unfortunately, Clay customer support isn't allowed to answer questions in Private Slack. If you'd like to create a private support ticket, feel free to email support@clay.com or chat with us in our native support interface (press the question mark button in the top right corner) inside the Clay workspace. Thanks :)
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!