Error When Setting Limits for People Search - Need Assistance

Whenever I try to search for people I keep getting an error when I go to set the limit results. Can someone please help?

21 comments

Clay
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The "Limit Results" feature in Find People allows you to set a maximum number of results per search. You can set result limits at either the company level or global level. If you're experiencing errors when setting limits, try these steps: • Check your limit settings: You can set either a total limit on search results or a limit per company. • Refresh your browser: Use Cmd/Ctrl + Shift + R to refresh. • Verify your search parameters: Make sure other filters aren't conflicting with your limit settings. If the error persists after trying these steps, please request human assistance by clicking on "Talk to a person" for further troubleshooting.
Source: Find People overview | Documentation | Clay University
Gabe E.
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Megan - Do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Megan Y.
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After I get the error the entire page refreshes and clears my filters so there isn't really a table https://app.clay.com/workspaces/332625/w/find-people
Gabe E.
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Hi Megan, Sorry you ran into this issue here! I want to make sure I'm understanding correctly. You click "continue" in this find people search and it fails to build a table, then errors out?
Gabe E.
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I clicked continue and am seeing the table now. Is there another issue here?
Megan Y.
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Since yesterday ever time I try to find people and add my search criteria, as soon as I try to enter criteria into "limit results" I get an error and it refreshes my page so all my criteria disappears and I have to start over
Megan Y.
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I get the error every time I try to enter "limit results"
Gabe E.
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Do you mind sending me a video or another table that's having the issue? I'm having trouble reproducing on my end and want to make sure I get the problem right.
Gabe E.
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Have you tried any of these basic workarounds as well?: Immediate Workarounds 1. Try a different browser or incognito mode - Sometimes browser cache/extensions can cause form issues 2. Hard refresh the page (Ctrl+F5 or Cmd+Shift+R) before starting your search 3. Build your search criteria gradually - Save your work frequently by running smaller searches first Specific to the Limit Results Field • Enter only numeric values (no spaces, commas, or other characters) • Stay within reasonable limits - Very high numbers can cause timeouts • Try leaving the limit field empty initially to see if the search works without it Alternative Approach If the issue persists, you can: 1. Run your search without the limit field first 2. Use Clay's built-in filtering options after the results load 3. Export and re-import with your desired limits
Megan Y.
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Megan Y.
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Yes I have tried those steps
Gabe E.
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Thanks Megan, I've passed this along to our eng team to get their input.
Gabe E.
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Megan - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Megan Y.
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Okay thank you
Gabe E.
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Of course, we'll keep you updated here as we know more !
Gabe E.
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Good news! Happy to report that we heard back from the team and this issue should be fixed. Try a quick refresh (Cmd/Ctrl + Shift + R) and let us know if the problem has been resolved on your end, or if you still have trouble. Thank you for your patience as we worked on it.
Megan Y.
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Still doesn't work for me
Megan Y.
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I went ahead and did the refresh but seems like there's a new error now
Megan Y.
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Actually now it seems to be working on Safari
Megan Y.
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Thanks for fixing
Gabe E.
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I'm so glad you were able to find a fix here! Please let me know if you're still having issues and how else I can help here! Gabe

Error When Setting Limits for People Search - Need Assistance | Clay