Error When Setting Limits for People Search - Need Assistance

Megan Y. · 2025-07-22T18:12:59.515Z

Whenever I try to search for people I keep getting an error when I go to set the limit results. Can someone please help?

Error When Setting Limits for People Search - Need Assistance | Clay

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The "Limit Results" feature in Find People allows you to set a maximum number of results per search. You can set result limits at either the company level or global level. If you're experiencing errors when setting limits, try these steps: • Check your limit settings: You can set either a total limit on search results or a limit per company. • Refresh your browser: Use Cmd/Ctrl + Shift + R to refresh. • Verify your search parameters: Make sure other filters aren't conflicting with your limit settings. If the error persists after trying these steps, please request human assistance by clicking on "Talk to a person" for further troubleshooting.
Source: Find People overview | Documentation | Clay University
Gabe E.
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Megan - Do you mind sending the link (url) to the table so we can take a look?
(52 kB)
Megan Y.
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After I get the error the entire page refreshes and clears my filters so there isn't really a table https://app.clay.com/workspaces/332625/w/find-people
Gabe E.
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Hi Megan, Sorry you ran into this issue here! I want to make sure I'm understanding correctly. You click "continue" in this find people search and it fails to build a table, then errors out?
Gabe E.
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I clicked continue and am seeing the table now. Is there another issue here?
Megan Y.
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Since yesterday ever time I try to find people and add my search criteria, as soon as I try to enter criteria into "limit results" I get an error and it refreshes my page so all my criteria disappears and I have to start over
Megan Y.
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I get the error every time I try to enter "limit results"
Gabe E.
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Do you mind sending me a video or another table that's having the issue? I'm having trouble reproducing on my end and want to make sure I get the problem right.
Gabe E.
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Have you tried any of these basic workarounds as well?: Immediate Workarounds 1. Try a different browser or incognito mode - Sometimes browser cache/extensions can cause form issues 2. Hard refresh the page (Ctrl+F5 or Cmd+Shift+R) before starting your search 3. Build your search criteria gradually - Save your work frequently by running smaller searches first Specific to the Limit Results Field • Enter only numeric values (no spaces, commas, or other characters) • Stay within reasonable limits - Very high numbers can cause timeouts • Try leaving the limit field empty initially to see if the search works without it Alternative Approach If the issue persists, you can: 1. Run your search without the limit field first 2. Use Clay's built-in filtering options after the results load 3. Export and re-import with your desired limits
Megan Y.
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Megan Y.
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Yes I have tried those steps
Gabe E.
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Thanks Megan, I've passed this along to our eng team to get their input.
Gabe E.
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Megan - Sorry for this, it looks like we've got a bug on our hands. I've escalated this to our engineering team to help look into it. We'll follow up here as soon as we know more!
Megan Y.
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Okay thank you
Gabe E.
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Of course, we'll keep you updated here as we know more !

21 comments