Is Sequencer Currently Down? Error Message Issues Explained

Aaron F. · 2025-11-13 22:52:05.817641+00

Hey - is sequencer down right now? Trying to stand up a few and keep getting this error message

Is Sequencer Currently Down? Error Message Issues Explained | Clay

15 comments

· Sorted by Oldest

Clay Support
APP
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Try clearing your browser cache and refreshing the page first - this often resolves persistent error messages.
If that doesn't work, can you click into the specific error cell to see if there are more details about what's causing the campaign creation to fail? Also helpful to know - are you seeing this across multiple campaigns or just this one?
Aaron F.
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Multiple campaigns. Hard refresh didn't fix
Clay Support
APP
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Since you're seeing this error across multiple campaigns and a hard refresh didn't help, this looks like a broader system issue. Can you click into one of the specific error cells to see if there are more details about what's causing the campaign creation failures? That additional context will help pinpoint what's going wrong.
Also helpful - what type of campaigns are you trying to create and are there any patterns (like specific integrations or data sources) across the failing ones?
Aaron F.
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No cells to click into, it's not creating anything. Reproduced on multiple tables
Add a Clay sequence
Loading screen (hangs longer than usual)
Takes me to the screen in first screenshot
When I delete, refresh and try again it brings back the original broken campaign and adds another broken one
Loading attachments
Clay Support
APP
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This sounds like a system-wide issue with campaign creation that's persisting even after refreshes. Since it's happening across multiple tables and creating duplicate broken campaigns, this needs direct investigation.
Can you share the link to one of the tables where you're seeing this? That will help pinpoint what's causing the sequencer creation to fail consistently.
If this continues blocking your work, just ask to speak to a human and they can escalate this as a priority bug.
Aaron F.
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https://app.clay.com/workspaces/345407/workbooks/wb_0t301d8FjExXSJgbgXU/tables/t_0t301doFodrnfShJqaJ/views/gv_0t301dqqiNj23MKT5i8
Clay Support
APP
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Thanks for sharing the table link. This definitely looks like a system-wide sequencer issue that needs direct investigation from our team.
Since you've already tried the standard troubleshooting steps and it's affecting multiple tables with the same persistent error pattern, this requires a deeper look at what's causing the campaign creation failures.
Just ask to speak to a human and they can prioritize investigating this bug with the specific table you've shared.
Clay Support
APP
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Was that helpful?
Aaron F.
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Speak to a human. Sounds good
Clay Support
APP
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I’m routing you to one of our human agents now who can assist you further with this issue.
Clay Support
APP
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·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Yusuf F.
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Any updates on this?
Mayato (.
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Hi Aaron, thank you so much for reaching out, and I’m really sorry for the trouble this caused. There was an incident affecting Clay Sequences, but it has now been resolved.
I’m truly sorry it blocked your work. If you run into anything else at all, please let me know — I’m here to help.
Mayato (.
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Hi Aaron, thank you so much for reaching out, and I’m really sorry for the trouble this caused. There was an incident affecting Clay Sequences yesterday 3:49 PM EST, but it has now been resolved. Errors creating and modifying sequencer campaigns
I’m truly sorry it blocked your work. If you run into anything else at all, please let me know — I’m here to help.
Aaron F.
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Got it thanks

Clay Support
APP
·
·
Try clearing your browser cache and refreshing the page first - this often resolves persistent error messages.
If that doesn't work, can you click into the specific error cell to see if there are more details about what's causing the campaign creation to fail? Also helpful to know - are you seeing this across multiple campaigns or just this one?
Aaron F.
·
·
Multiple campaigns. Hard refresh didn't fix
Clay Support
APP
·
·
Since you're seeing this error across multiple campaigns and a hard refresh didn't help, this looks like a broader system issue. Can you click into one of the specific error cells to see if there are more details about what's causing the campaign creation failures? That additional context will help pinpoint what's going wrong.
Also helpful - what type of campaigns are you trying to create and are there any patterns (like specific integrations or data sources) across the failing ones?
Aaron F.
·
·
No cells to click into, it's not creating anything. Reproduced on multiple tables
Add a Clay sequence
Loading screen (hangs longer than usual)
Takes me to the screen in first screenshot
When I delete, refresh and try again it brings back the original broken campaign and adds another broken one
Loading attachments
Clay Support
APP
·
·
This sounds like a system-wide issue with campaign creation that's persisting even after refreshes. Since it's happening across multiple tables and creating duplicate broken campaigns, this needs direct investigation.
Can you share the link to one of the tables where you're seeing this? That will help pinpoint what's causing the sequencer creation to fail consistently.
If this continues blocking your work, just ask to speak to a human and they can escalate this as a priority bug.
Aaron F.
·
·
https://app.clay.com/workspaces/345407/workbooks/wb_0t301d8FjExXSJgbgXU/tables/t_0t301doFodrnfShJqaJ/views/gv_0t301dqqiNj23MKT5i8
Clay Support
APP
·
·
Thanks for sharing the table link. This definitely looks like a system-wide sequencer issue that needs direct investigation from our team.
Since you've already tried the standard troubleshooting steps and it's affecting multiple tables with the same persistent error pattern, this requires a deeper look at what's causing the campaign creation failures.
Just ask to speak to a human and they can prioritize investigating this bug with the specific table you've shared.
Clay Support
APP
·
·
Was that helpful?
Aaron F.
·
·
Speak to a human. Sounds good
Clay Support
APP
·
·
I’m routing you to one of our human agents now who can assist you further with this issue.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Yusuf F.
·
·
Any updates on this?
Mayato (.
·
·
Hi Aaron, thank you so much for reaching out, and I’m really sorry for the trouble this caused. There was an incident affecting Clay Sequences, but it has now been resolved.
I’m truly sorry it blocked your work. If you run into anything else at all, please let me know — I’m here to help.
Mayato (.
·
·
Hi Aaron, thank you so much for reaching out, and I’m really sorry for the trouble this caused. There was an incident affecting Clay Sequences yesterday 3:49 PM EST, but it has now been resolved. Errors creating and modifying sequencer campaigns
I’m truly sorry it blocked your work. If you run into anything else at all, please let me know — I’m here to help.
Aaron F.
·
·
Got it thanks