File Upload Endpoint for AI Document Context Is Down

Tanay M. · 2025-11-13 08:55:50.756808+00

Flagging to the tech team! Your endpoint for uploading files (this one) (https://api.clay.com/v3/imports/59172/multi-part-upload) into the AI Document Context is down. Is Clay under maintenance?

File Upload Endpoint for AI Document Context Is Down | Clay

Clay Support
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The 403 error you're seeing typically indicates an authentication or permissions issue rather than maintenance. [1]
Try these steps:
Clear your browser cache and refresh the page
Click into the specific error cell to see more detailed error information
Retry the upload using the "Retry" button
If the issue persists after trying these steps, please ask to speak to a human for further technical assistance.
Clay Support
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Was that helpful?
Tanay M.
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Failed to load resource: the server responded with a status of 403 ()
Clay Support
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The 403 error indicates an authentication or permissions issue with your API access. [1]
Try these steps:
Check your API key: Verify it's active and has the correct permissions for file uploads
Clear browser cache and refresh the page
Click into the specific error cell to see more detailed error information
Use the "Retry" button for the failed upload
If the issue persists after these steps, please ask to speak to a human for further technical assistance.
Clay Support
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Was that helpful?
Clay Support
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If you still need help resolving the 403 error with your file upload, I’m here to assist. Would you like to provide more details about what you’re trying to achieve or any other issues you’re encountering?
Tanay M.
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Can you please simply escalate to the engineering team? Thank you
Clay Support
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I understand your request and will connect you to a human agent who can assist further. Thank you for your patience.
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Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Munnawar H.
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Hi Tanay,
Thank you for reaching out to the support tea and for highlighting the error! Let me look into this and escalate to the appropriate team. I'll respond shortly with an update.
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Tanay M.
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Thanks Munnawar H.!
Munnawar H.
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It seems to be working on my end, can you send me a link to the table that you tried this on? And maybe a copy of the document that you're trying to upload if possible?
Tanay M.
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Hi Munnawar H.! Here you go, click here for the table! Steps to replicate:
Click into the AI column’s config settings (Character Count)
Scroll to the bottom for Document Context (Beta)
Try and upload any PDF or text file here
Does that work for you?
Munnawar H.
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Yes it worked as expected. I uploaded a random PDF and it uploaded and the column was saved. I did not run the row and will remove the PDF now. Do you mind me asking what type of file you tried to upoad?
Tanay M.
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Munnawar H. strange! Just a random PDF (attaching it here) I just logged out, cleared the cache, logged back in, tried again. Same issue BTW my client faced the same issue - completely different location (Japan)
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