Report: Account Violating Clay’s Terms and Conditions

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Hey Clay Team. This account is pitching to me and trying to sell Clay’s services, which as you know is against Clay’s terms and conditions. I’m sure this account has probably reached out to many others as well I’m providing you with screenshots as proof so you can take action and ban this account to prevent them from damaging the Clay environment any further

6 comments

Clay
APP
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You're correct that selling Clay services violates our Terms of Service. Our terms prohibit users from licensing, selling, or transferring their accounts or Clay Credits without prior written approval. We can investigate this violation and take appropriate action, which may include discontinuing the user's registration and subscription. To proceed with this report, please request human assistance by clicking "Talk to a person" so our team can review the screenshots and take action against this account.
Source: Clay: Terms of Service
Clay
APP
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Hello Scarlett! Thanks for reaching out. I have reached out to our concerned team for confirmation on this. Thank you for flagging this to us! I will stay in touch!
Clay
APP
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Took a look at your table and can see you spent about 707 credits in that AI column. Attaching the credit spend along with this message for your reference. Although this is not an error on our end, I can totally understand how this happens so I am going to go ahead and refund all 707 credits for you. Hope that helps!
Channeled
APP
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Clay
APP
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Hey Scarlett! The team has been notified and they will look into it. I would refrain from responding right now. Thanks again for flagging!
Clay
APP
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Hello Scarlett! Wanted to report back and let you know the user has been deactivated. Thanks for flagging this. Going to go ahead and close this out!