Need Help Switching from Sandbox to Live for Client Work

Willy H. · 2025-11-14T14:21:04.576Z

Working on behalf of a client, I cannot switch from sandbox to live and promote my changes to production. Can someone please help?

Need Help Switching from Sandbox to Live for Client Work | Clay

15 comments

· Sorted by Oldest

Willy H.
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https://app.clay.com/workspaces/599858/workbooks/wb_0sxa8duJo4gqHfxRt9p/tables/t_0t5p0aqN5ZMg4c9jUbD/views/gv_0sxa8f4zYd37nKo4BvF
Clay Support
APP
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Based on the error message you're seeing, try clearing your browser cache and refreshing the page first.
If that doesn't resolve it, here's how publishing from sandbox works: Click "Review changes" to see your modifications, then choose either "Publish and don't run" (applies changes without running columns) or "Publish and run" (applies changes and runs all affected columns). [1]
If you continue experiencing the error after clearing your cache, please ask to speak to a human for further assistance.
Clay Support
APP
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Did that answer your question?
Willy H.
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Human
Clay Support
APP
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Would you like me to connect you with a human agent? Or if you provide more details about the issue, I can try to assist you further.
Clay Support
APP
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If you still need help with promoting your changes from sandbox to live, I’m here to assist. Could you provide more details about what you’re trying to resolve or any specific errors you’re encountering?
Willy H.
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Human agent
Clay Support
APP
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I understand your request and will route you to a human agent who can assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Willy H.
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https://app.clay.com/workspaces/599858/workbooks/wb_0sxa8duJo4gqHfxRt9p/tables/t_0t5p0aqN5ZMg4c9jUbD/views/gv_0sxa8f4zYd37nKo4BvF
Willy H.
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Mitch H.
Willy H.
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Loading attachments
Ashwin D.
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Hey Willy - thank you for reaching out. It says the "Page is Not Found" - did you delete this workbook?
Loading attachments
Willy H.
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Hi Ashwin D. I think we took care of it. There was like a weird bug and Mitch H. helped resolve this. Thank you.
Ashwin D.
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Awesome - have a great day!

Willy H.
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https://app.clay.com/workspaces/599858/workbooks/wb_0sxa8duJo4gqHfxRt9p/tables/t_0t5p0aqN5ZMg4c9jUbD/views/gv_0sxa8f4zYd37nKo4BvF
Clay Support
APP
·
·
Based on the error message you're seeing, try clearing your browser cache and refreshing the page first.
If that doesn't resolve it, here's how publishing from sandbox works: Click "Review changes" to see your modifications, then choose either "Publish and don't run" (applies changes without running columns) or "Publish and run" (applies changes and runs all affected columns). [1]
If you continue experiencing the error after clearing your cache, please ask to speak to a human for further assistance.
Clay Support
APP
·
·
Did that answer your question?
Willy H.
·
·
Human
Clay Support
APP
·
·
Would you like me to connect you with a human agent? Or if you provide more details about the issue, I can try to assist you further.
Clay Support
APP
·
·
If you still need help with promoting your changes from sandbox to live, I’m here to assist. Could you provide more details about what you’re trying to resolve or any specific errors you’re encountering?
Willy H.
·
·
Human agent
Clay Support
APP
·
·
I understand your request and will route you to a human agent who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Willy H.
·
·
https://app.clay.com/workspaces/599858/workbooks/wb_0sxa8duJo4gqHfxRt9p/tables/t_0t5p0aqN5ZMg4c9jUbD/views/gv_0sxa8f4zYd37nKo4BvF
Willy H.
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Mitch H.
Willy H.
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Loading attachments
Ashwin D.
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Hey Willy - thank you for reaching out. It says the "Page is Not Found" - did you delete this workbook?
Loading attachments
Willy H.
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·
Hi Ashwin D. I think we took care of it. There was like a weird bug and Mitch H. helped resolve this. Thank you.
Ashwin D.
·
·
Awesome - have a great day!