Issues with Non-English Characters Exporting from Clay to CSV | Clay

Issues with Non-English Characters Exporting from Clay to CSV | Clay

Clay Support
APP
·
·
This character corruption issue typically occurs when the CSV file encoding isn't properly handled. Use UTF-8 encoded CSV files with comma-separated values for the most reliable results.
If you continue experiencing character corruption, try uploading your data to a public Google Sheet, then download it again as a CSV and attempt the export once more. This process often resolves encoding issues with special characters.
If the issue persists after trying these steps, please share the CSV file and we can investigate further.
👍1
Clay Support
APP
·
·
Did that answer your question?
Clay Support
APP
·
·
If you still need help resolving the character corruption issue with your CSV export, I’m here to assist. Would you like to provide more details or share the CSV file so we can continue troubleshooting?
Olga K.
·
·
Thanks, I will try that
Clay Support
APP
·
·
Glad I could help. Let me know if you need anything else.
Clay Support
APP
·
·
If you still need assistance with the CSV export issue, I’m here to help. Would you like to share any updates or additional details about the problem you’re facing?
Olga K.
·
·
I will share later today
Clay Support
APP
·
·
Thank you for the update. I'll be here when you're ready to share more details or if you need further assistance.
Olga K.
·
·
sorry do you mean i need to first export CSV from Clay and then upload into a Google sheet, and then from Google sheet download as CSV?
Clay Support
APP
·
·
Yes, exactly! The workaround involves: 1) Export CSV from Clay, 2) Upload that CSV to a public Google Sheet, 3) Download it again as CSV from Google Sheets, then 4) Use that new CSV file.
This process often resolves encoding issues with special characters because Google Sheets handles the UTF-8 encoding conversion properly.
Clay Support
APP
·
·
Did that answer your question?
Olga K.
·
·
I will try this an let you know if i still run into any issues
Clay Support
APP
·
·
Great! Take your time trying that method. I'll be here whenever you want to share how it went or if you need any more help.
Clay Support
APP
·
·
If you still need additional help with the CSV export issue, please let me know. Would you like to share any updates or further details about what you’re trying to resolve?
Olga K.
·
·
Thanks, this method worked!