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Request for Pro Rata Refund After Plan Upgrade to Pro | Clay

Request for Pro Rata Refund After Plan Upgrade to Pro

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Hi team - I just upgraded my plan to Pro ($350 --> $800) mid cycle, but I wasn't refunded pro rata for the old subscription - please can someone help?

5 comments

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👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!
Arturo O.
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Hey Henry, thanks for the message and for the inquiry! We don’t prorate costs or credits for plan upgrades (except for one-off credit packages). Upgrading gives you the full set of credits for the new plan. For example, moving from Starter to Explorer provides all Explorer credits. Our team is reviewing this and may implement changes in future updates. I've submitted the refund for the Explorer plan, it should reflect on your end within 10 days. If you don’t see it after 10 days, let us know, and we’ll check with our system provider. Let me know if you have additional questions!
Henry J.
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Great - thank you!
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Hi Henry J.! This thread was recently closed by our Support team. If you have a moment, please share your feedback:
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.