Assistance Needed for Unassigned Credits in Cohort Modules

Z · 2025-05-26 11:38:03.769144+00

Hey, I recently completed some of the modules on the cohort and haven’t had my credits assigned to my account. Please could someone help with this?

Assistance Needed for Unassigned Credits in Cohort Modules | Clay

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Credits may take 1–2 hours to appear in your account after a plan renewal or transaction due to processing times with our card provider. If your credits are still missing after this period, you can request human assistance by clicking on "Talk to a person" in this chat for further help. Did you complete the modules more than two hours ago, or are you still within that processing window?
Sources: Running Out of Credits Credits | Documentation | Clay University
Z
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Workspace ID - 481146
Z
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https://app.clay.com/workspaces/481146/home
Bo (.
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Hey — I see that you’ve got about 1,500 credits in your account now, so it looks like they came through. Let me know if anything’s still missing or if you need help with anything else.
Z
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Hey Bodie C. , I don’t believe they did. I was meant to be credited 2,000 credits from completing 4 of the 5 tasks. I can’t remember how many I was on before starting the cohort, but yeah they haven’t been credited
Bo (.
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Let me check with the team and get back to you—thanks for your patience, and sorry for the delay.
Arpit C.
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Hey chiming in here after taking a look: You were in Cohort 16 so you should know that we've changed the credit awards to only issue 3000 completion credits to those who complete all 5 assignments. You can no longer earn 500 credits/assignment.
Z
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Thanks for your replies Bo (. Arpit C. Sorry I didn’t see that. It is a bit frustrating as it wasn’t made clear on the clay cohorts website anywhere, the total showed “2000 credits earned” so I assumed that’s what I was getting. Admittedly I wasn’t really active in the slack so I’m assuming the message was put in there, I didn’t see it
Arpit C.
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That's right, it was communicated via the cohort channel in Slack but the website was also updated.
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