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Troubleshooting Lead List Import Issues from LeadRocks

Avatar of Tim D.Tim D.
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Hey team, I am trying to import a lead list I scraped from LeadRocks and validated for phone numbers. Any reason why I might be facing this issue?

4 comments

  • Avatar of Channeled
    Channeled
    APP
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    👋 Hey there! Our support team has got your message - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in this thread so that we can help you as quickly as possible!

  • Avatar of Bo (.
    Bo (.
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    Hey, thanks for reaching out! This issue could be caused by a few things: 1. Data is not formatted as a proper CSV or contains invalid characters: Try opening the file in Google Sheets and exporting it again as a CSV. 2. The data has “created at” or “updated at” columns: Try deleting these columns before uploading. 3. The data exceeds 50k rows or 72 columns: Reduce the size of your dataset if it’s larger than this limit. If these steps don’t resolve the issue, I’d recommend uploading the file to Google Sheets and sharing it with us (make sure it’s public), so we can take a closer look at what’s going on. Let me know if that helps! 😊

  • Avatar of Channeled
    Channeled
    APP
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    Hey there - just wanted to check in here to see if you needed anything else! Feel free to reply back here if you do.

  • Avatar of Channeled
    Channeled
    APP
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    This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.