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Help Needed: Troubleshooting Conditional Run Formula Error | Clay

Help Needed: Troubleshooting Conditional Run Formula Error

·Aug 14, 2025 07:16 PM·

Hey there folks! I am trying to setup a conditional run but keep running into an error. Can someone point me in the right direction to get help with a conditional run formula?

2 comments

· Sorted by Oldest

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To set up conditional runs in Clay: 1. Go to Run Settings of your enrichment column 2. In the "Only run if" box, add your conditional formula 3. Use the "Use AI" button to input plain language instructions - this makes it much easier to define conditions without needing complex formulas For example, if you want to find personal emails only when work emails are blank: ** Add a personal email enrichment ** Click "Use AI" under Run Settings * Tell the AI to generate a formula that only runs if the validated work email is blank The AI formula generator helps you create custom conditional logic without writing complex code yourself . If you need further help with your specific error, please request human assistance by clicking on "Talk to a person."
Sources: Guide: Ways to save Clay credits | Documentation | Clay University Guide: Ways to save Clay credits | Documentation | Clay University AI Formulas + Conditional Runs [Clay 101] - Clay University
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.