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Upgrade Options for Pull Instagram Followers Action in Clay
Hi Clay S. What plan do I need to use the “Pull instagram followers” action in Clay. I’m on the starter plan and it’s still asking me to upgrade to use the action
Hi Clay S. What plan do I need to use the “Pull instagram followers” action in Clay. I’m on the starter plan and it’s still asking me to upgrade to use the action
The Instagram "Find company profile" action requires a Starter plan or higher. Since you're already on the Starter plan, this action should be available to you. If you're still being asked to upgrade, there might be a technical issue. Try refreshing your browser or logging out and back in. If the problem persists, please request human assistance by clicking "Talk to a person" for further troubleshooting.
Hi Obinna, It looks like you're interested in using the pull Instagram followers action, this action requires you to be on a starter plan or higher. Let me know if there are any additional questions I can help you out with. -Nicole
hi Nicole, I’m on the starter plan and it’s still asking me to upgrade to use the action
Hi Obinna, I double checked and the email associated with this account is on the free plan, not the starter trial plan. If you are interested in the starter trial plan, please feel free to upgrade. -Nicole
I'm on the starter plan, not the free plan. I paid for it yesterday
Hi Obinna, Happy to take a deeper look at this. Can you confirm that you did this for you Iazmedia.com account with the email of obinnacoolinz@gmail.com. From our end, when I check the stripe and billing accounts it shows that you are on the free plan and no upgrade has been initiated so I want to check if there is possibly a different account or workspace you may have upgraded. -Nicole
The email I use for the account is obi@iazmedia.com
Hi Obinna, Looks like we found the issue! It seems to be under a different workspace and account. Right now you are logged in from obinnacoolinz@gmail.com to access your starter plan i'd recommend signing into the workspace associated with ---> obi@iazmedia.com Let me know if this fixes the issue. Nicole
I'm actually logged in on obi@iazmedia.com
See the top right corner
Hi Obinna, It looks like the account you made the payment with is tied to a different email than the one you’re currently using. I can help resolve this by updating the email on your current account to match the one you paid with, this may fix the issue. Let me know if you're comfortable with me making that change!
Okay, so you will change the account email to obinnacoolinz@gmail.com
Yes, let's do this
Thank you
The account is currently on obinnacoolinz@gmail.com I can change it to obi@iazmedia.com being that obi@iazmedia.com is the account you've payed the subscription through. Let me know if you want me to go through with this. -Nicole
There is a small issue with that. I no longer work with iazmedia, and that email is no longer active
So is there a way we could make obinnacoolinz@gmail.com the email of the account I have a seat for?
Any word on this?
Hi Obinna, Appreciate your patience as I looked into this. It is a bit more complicated since you already have an account under obinnacoolinz@gmail.com and your previous email is no longer active, I am unable to update your other account. I think the best course of action in your case could be to cancel your subscription on your previous account and resubscribe on your new account. -Nicole
Does this mean I’ll have to make another payment?
I subscribed just yesterday
Also, would it be possible to deleted the account on obinnacoolinz@gmail.com Then use that email for the account I subscribed for?
Hi Obinna, I wouldn't recommend cancelling your Gmail account since you don't have access to your other account, and this is the workspace you intend to work through going forwards. What I can do is give you a refund for the payment that you made yesterday, and then you can go ahead and resubscribe on this account. Let me know. -Nicole
I meant to delete the Clay account originally associated with the obinnacoolinz@gmail.com account, not the email itself. I have a lot of tables and data on the obi@iazmedia.com account and wouldn’t want to switch. So the ideal scenario for me is to:
Delete the Clay account associated with obinnacoolinz@gmail.com
Change the email of the Clay account I paid for to obinnacoolinz@gmail.com
Would this be possible?
Hi Obinna, Looking into this now, appreciate your patience. -Nicole
Thanks so much Nicole
Ok, yayy, I believe I was able to update your IAZ media account to obinnacoolinz@gmail.com account, so you should be all set now. I appreciate your patience as this took a few work-around attempts. Hopefully, it's resolved now. Let me know if you have any additional questions. -Nicole
Thanks for all the help so far Nicole!
However, I'm still unable to use the "Pull followers on instagram" action. It's still asking me to upgrade
Hi Obinna, Thanks for your patience, it looks like this feature now requires an Enterprise-level subscription. I apologize for the earlier confusion, as this is a recent change on our end. In the meantime, I’d recommend trying a different enrichment or using Claygent Web to accomplish the same task. Let me know if that helps. -Nicole
