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Upgrade Options for Pull Instagram Followers Action in Clay
Hi Clay Support What plan do I need to use the “Pull instagram followers” action in Clay. I’m on the starter plan and it’s still asking me to upgrade to use the action
Hi Clay Support What plan do I need to use the “Pull instagram followers” action in Clay. I’m on the starter plan and it’s still asking me to upgrade to use the action
The Instagram "Find company profile" action requires a Starter plan or higher. Since you're already on the Starter plan, this action should be available to you. If you're still being asked to upgrade, there might be a technical issue. Try refreshing your browser or logging out and back in. If the problem persists, please request human assistance by clicking "Talk to a person" for further troubleshooting.
Hi Obinna, It looks like you're interested in using the pull Instagram followers action, this action requires you to be on a starter plan or higher. Let me know if there are any additional questions I can help you out with. -Nicole
hi Nicole, I’m on the starter plan and it’s still asking me to upgrade to use the action
Hi Obinna, I double checked and the email associated with this account is on the free plan, not the starter trial plan. If you are interested in the starter trial plan, please feel free to upgrade. -Nicole
Hi Obinna, Happy to take a deeper look at this. Can you confirm that you did this for you Iazmedia.com account with the email of obinnacoolinz@gmail.com. From our end, when I check the stripe and billing accounts it shows that you are on the free plan and no upgrade has been initiated so I want to check if there is possibly a different account or workspace you may have upgraded. -Nicole
The email I use for the account is obi@iazmedia.com
Hi Obinna, Looks like we found the issue! It seems to be under a different workspace and account. Right now you are logged in from obinnacoolinz@gmail.com to access your starter plan i'd recommend signing into the workspace associated with ---> obi@iazmedia.com Let me know if this fixes the issue. Nicole
See the top right corner
Hi Obinna, It looks like the account you made the payment with is tied to a different email than the one you’re currently using. I can help resolve this by updating the email on your current account to match the one you paid with, this may fix the issue. Let me know if you're comfortable with me making that change!
Okay, so you will change the account email to obinnacoolinz@gmail.com
Yes, let's do this