Request for Assistance with Refund Due to Currency Issue

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Hey, can someone help me with a refund? I upgraded my plan 5 minutes ago thinking it was billed in my local currency (I'm in Hong Kong), but it was in USD, and got hit with a fee 8x higher. There's no currency specified in the checkout. I got billed 800 USD for something I thought was gonna be 100 USD. Happy to share a screen recording.

7 comments

Anaum K.
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Hello Arjun! Thank you for reaching out! I’d be happy to help with a refund. Could you please confirm which workspace you’d like the refund for? Once I have that info, I can look into this for you.
Arjun P.
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Anaum K. 555022 please, thank you!
Anaum K.
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Thank you for confirming the workspace! To proceed with your refund request, please reach out to us from an email address that has admin access to the workspace. Once we receive your request from an admin email, we’ll be able to assist you right away!
Arjun P.
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Which email address do I send the email to?
Anaum K.
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support@clay.com
Arjun P.
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Done, thanks!
Anaum K.
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No problem! I’ve just submitted the refund and will close out the ticket. Please don’t hesitate to reach out if you need any help in the future!