Frustration with Lack of Response from Clay Support | Clay

Frustration with Lack of Response from Clay Support

I sent a message to Clay support on June 18 and have been following up since then. It's been 72 hours, and I still haven’t received any response. I also reached out on Slack, but there’s been no reply. This is getting very frustrating. What’s going on with Clay support?

14 comments

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We understand your frustration with the delayed response. Our support may have experienced higher volume or your email could have gone to spam. For Free, Pro, and Explorer plans, we're primarily self-serve with support available through Slack and email. If you need immediate human assistance with your support inquiry, please click "Talk to a person" to connect with our support team directly.
Sources: FAQ | Clay.com Where can I get customer support? - FAQ | Clay.com Running Out of Credits It’s past the first week of the month and I haven’t heard back, can you check on the status of my application? - FAQ | Clay.com
Muhammad S.
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what the hell is this, from last 72 hours still i am chasing for support?
Muhammad S.
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Yash T. Arpit (. Clay S.
Arpit (.
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Yash and I are not part of the support team.
Muhammad S.
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Who is responsible for support? I've been trying to reach the team for the past 72 hours with no response. Clay automatically consumed all my credits and deleted my table. I'm completely stuck and need urgent assistance.
Arpit (.
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June 19 is a holiday in the US which is causing delays – you'll just have to wait for them to get back to you.
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Arpit (.
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Also, I'm assuming that you contacted support with the in-app help chat so best to follow-up there.
Muhammad S.
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I contacted support in-app help chat when i got no answer from there then i start chasing here
Arpit (.
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They're both connected in any case.
Muhammad S.
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Got it
Muhammad S.
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let see
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Katie D.
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Hey there Muhammad S. thanks for reaching out! If you're reaching out in your Clay account, or here in this slack, it should connect you to our support team! Let me get someone to jump in and help 🙂
Muhammad S.
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Katie D. please check group DM
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