Issues with BuiltWith Results and Credit Usage

Jacob V. · 2025-10-21 16:49:58.334782+00

Hey, I was using builtwith in order to find a specific technology, none of my results returned anything yet I have been charged over 3k credits

Issues with BuiltWith Results and Credit Usage | Clay

9 comments

· Sorted by Oldest

Clay Support
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I understand that's frustrating. Different providers have different refund policies. Some charge just for attempting to find data, even when nothing is returned.
BuiltWith isn't on our list of providers that automatically refund for unsuccessful results. [1] This means those 3k credits were charged because the provider charged us for the API calls, even though no technology data was found.
If you believe the provider should have refunded us for invalid data, click "Talk to a person" and our team can investigate whether a refund is possible in your specific case. [2]
Clay Support
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Is that what you were looking for?
Jacob V.
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Talk to a person
Clay Support
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I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
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Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Jacob V.
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https://app.clay.com/workspaces/644301/workbooks/wb_0t40ztnAuZuCDUBEFGo/tables/t_0t40zvgywH46p9xSPH2/views/gv_0t40zvhBySyRogpnKoQ
Aditi S.
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Hi Jacob - thanks so much for reaching out. I see that the BuiltWith column has now been deleted from your table, so I am unable to dive deeper into what happened. For context, BuiltWith charges 2 credits per enrichment regardless of whether results are found or not. The charge is for running the enrichment itself.
Hope that clears things up for you.
Clay Support
APP
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We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Henley W.
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What technology are u looking for Jacob V.

Clay Support
APP
·
·
I understand that's frustrating. Different providers have different refund policies. Some charge just for attempting to find data, even when nothing is returned.
BuiltWith isn't on our list of providers that automatically refund for unsuccessful results. [1] This means those 3k credits were charged because the provider charged us for the API calls, even though no technology data was found.
If you believe the provider should have refunded us for invalid data, click "Talk to a person" and our team can investigate whether a refund is possible in your specific case. [2]
Clay Support
APP
·
·
Is that what you were looking for?
Jacob V.
·
·
Talk to a person
Clay Support
APP
·
·
I’m routing you to our human team now. They’ll be able to assist you further.
Intercom
APP
·
·
Clay Support is sharing a file with you.
Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
Loading attachments
Jacob V.
·
·
https://app.clay.com/workspaces/644301/workbooks/wb_0t40ztnAuZuCDUBEFGo/tables/t_0t40zvgywH46p9xSPH2/views/gv_0t40zvhBySyRogpnKoQ
Aditi S.
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·
Hi Jacob - thanks so much for reaching out. I see that the BuiltWith column has now been deleted from your table, so I am unable to dive deeper into what happened. For context, BuiltWith charges 2 credits per enrichment regardless of whether results are found or not. The charge is for running the enrichment itself.
Hope that clears things up for you.
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!
Henley W.
·
·
What technology are u looking for Jacob V.