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Request for Assistance on Obtaining a Signed DPA from Clay | Clay

Request for Assistance on Obtaining a Signed DPA from Clay

·Feb 03, 2026 10:34 AM·

Hey! I have emailed security@clay.com several times in the past 3 weeks, but still waiting on a response. We're looking for more information about how to get a signed DPA from Clay and I'd be happy if somebody from the Clay team could help out.

4 comments

· Sorted by Oldest

Clay Support
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I understand your concern and will connect you with a human agent who can assist you further with your request.
Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.

If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!

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Aditi S.
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Hi Tommi - thanks so much for reaching out. Currently, a signed DPA is only available on the Enterprise plan. That’s the only plan where we can support DPAs and legal review requirements like this. For Enterprise customers, the DPA is included as part of the agreement. Hope that clarifies things.
Clay Support
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We haven't heard back from you here, so we're going to go ahead and close this thread out.

Still need help here? Reply back and someone will jump back in.

Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!