Request to Switch Back to Explorer Plan Due to Lost Credits

Zahir Hassan · 2025-06-22 18:59:42.060941+00

I recently changed my plan to starter from explorer and now want to go back to it. Also i lost about 10000 credits doing that as these credit’s weren’t rolled over.

Request to Switch Back to Explorer Plan Due to Lost Credits | Clay

Channeled
APP
·
·
To switch back to Explorer: Go to Settings > Plans and Billing > Change Plan, select Explorer, and click Upgrade Plan. When you upgrade, your new Explorer credits will be added to your current balance immediately and your billing cycle resets. Regarding the 10, 000 credits: When downgrading from Explorer to Starter, credits are capped at 2x your new plan's monthly limit after the billing cycle refreshes. Those credits weren't "lost" but were reduced due to our credit rollover policy for downgrades. Upgrading back to Explorer won't restore those specific credits, but you'll receive your full Explorer credit allotment.
Sources: Change Your Plan, Cancel Your Plan, Restart Your Trial Workspace administration documentation | Documentation | Clay University Credit Rollover After Cancelling or Downgrading Subscription FAQ | Clay.com Credit Rollover After Upgrading Plan
Zahir Hassan
·
·
I want to talk to person
Zahir Hassan
·
·
I want to know how much I will be charged since I want to go back to my original plan and can I claim my lost credits
Zahir Hassan
·
·
It’s just been 2 days for plan renewal
Bruno (Clay)
·
·
Hi Zahir, thanks for your message - taking a clsoer lok at this now!
Bruno (Clay)
·
·
If you have a monthly subscription, unused credits will roll over and accumulate in your account up to 2x the credit limit according to your plan. If you buy an annual plan, you get all your credits upfront, and you can use them however and whenever you’d like. You can read more about the Credit Roll Over Update here. Let me know if you have additional questions!
Zahir Hassan
·
·
I have just recently changed my plan to $150 now want to go back to my $350 plan. Do i pay the difference or what ?
Zahir Hassan
·
·
And if i get this plan can you give me my 10000 credits back that were unused
Bruno (Clay)
·
·
I can issue a one time rollover for the unused credits here, alternatively I can issue a refund for your starter plan so you can upgrade your plan to the explorer tier agin.
Zahir Hassan
·
·
Yeah please do both
Zahir Hassan
·
·
Hey will you refund so that i can upgrade?
Zahir Hassan
·
·
Bruno (Clay)
Bo (Clay)
·
·
Done ✅ Let me know if you have more questions
Zahir Hassan
·
·
Just waiting for the refunded amount
Bo (Clay)
·
·
Hey — sorry about the delay. I’ve just reissued the refund, you should see it now. Let me know if it doesn’t show up.

18 comments