Hey, is Claygent still down?

I don't see any current outage information for Claygent specifically. Our services aim for 99.9% uptime, and while we can't guarantee zero outages, we work to minimize disruptions. [1] Our API maintains 99.9% uptime consistent with Clay's overall platform availability.

Are you experiencing specific issues with Claygent right now? If so, let me know what error messages or problems you're seeing and I can help troubleshoot.

If you still need help with the Claygent issue, please let me know. Would you like to provide more details about the problem you're encountering so I can assist further?

yes please assist further

To help troubleshoot your Claygent issue, I'll need a few details:

• What specific error messages are you seeing?

• A summary of what's happening when you try to use Claygent

• A link to the table where you're experiencing this issue

If you're seeing errors in specific cells, you can click into those cells to see more detailed error information. Also try clearing your browser cache and refreshing - this often resolves persistent error messages.

Can you share those details so I can help figure out what's going on?

If you still need assistance with your Claygent issue, I’m here to help. Would you like to share more details about the errors or problems you’re encountering so we can continue troubleshooting?

"The model provider's rate limits are low. Please try again later or increase your limits." Trying to run the cells but it shows an error https://app.clay.com/workspaces/259185/workbooks/wb_0t700tzVA7fiGgGreKu/tables/t_0t7010jX34kHwEdx3n2/views/gv_0t7010kynMtYBEUAP53

This error means your OpenAI API key doesn't have high enough rate limits for Claygent. You need a Tier 2 or higher OpenAI API key with at least 450,000 TPM (tokens per minute) to run Claygent reliably. [1]

Check your current tier at https://platform.openai.com/settings/organization/limits. If you're on Tier 1 or the free plan, you'll need to upgrade your OpenAI account to Tier 2.

You can also verify your API key is correct at https://platform.openai.com/account/api-keys and update it in our platform if needed.

Is that what you were looking for?

I have a Tier 5

That's great - Tier 5 definitely meets the 450,000 TPM requirement for Claygent. [1] Since you have sufficient rate limits, the error might be temporary or related to OpenAI's side.

Try running the cells again - sometimes these rate limit errors resolve themselves. If it persists, double-check that your API key is correctly entered in Clay at https://platform.openai.com/account/api-keys.

Are you still seeing the same error when you try to run the cells now?

I'm trying since a day

Since you've been trying for a full day with Tier 5 access, this sounds like a persistent issue that needs deeper troubleshooting.

Try using Sculptor (the AI tool in the top-right corner) to help diagnose and rebuild your Claygent setup - it's free and might identify configuration issues we're missing.

If Sculptor doesn't resolve it, let me know and I can connect you with a human who can investigate your specific API integration and table setup.

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