You can purchase credit top-ups directly from your billing modal without changing your plan or billing cycle.
To purchase credit top-ups:
1. Go to Workspace Settings > Plans and Billing > Purchase Credits
2. Select the amount needed and click Continue
New credits will be added to your balance instantly with no changes to your subscription. Note that credit top-ups cost 50% more than the typical cost per credit of your existing plan.
You can upgrade to the next tier in your pricing plan to reset your billing cycle immediately and receive the new credit allotment instantly. This will give you fresh credits right away without paying the 50% premium of credit top-ups. The upgrade resets your cycle and adds the new credits on top of your current balance.
Hey Matthew, just to confirm — we’ll move you to a free plan, and from there you can upgrade again. Is that okay for you?
If so just to be sure send me the workspace url you're in now and requesting this !