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Issue with Rb2b Auto Enrichment Since August 18th Sync | Clay

Issue with Rb2b Auto Enrichment Since August 18th Sync

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Hi can you help me understand why this Rb2b auto enrichment is not working starting from the Aug 18th sync? https://app.clay.com/workspaces/523250/workbooks/wb_0szlb03tMfwN6f4rAEM/tables/t_0szlb4hCGbpVkzwYFMr/views/gv_0szlb4hfeS5JfivpaNV

4 comments

· Sorted by Oldest

Clay
APP
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For enrichments not running since Aug 18th, try these solutions: Quick fixes: ** Click on the affected cell and select "re-run this cell" ** Toggle auto-update off and on again, then accept the run prompt For queued enrichments: ** Click the column header of the queued column ** Hover over "Run column" in the dropdown ** Select "Force" to jump start the run Check auto-update settings: ** Verify auto-update is enabled at table level (bottom-right corner) * Check column-level Run Settings at the bottom of enrichment columns These steps help recover from front or back-end performance issues and won't incur additional charges.
LuisArturo
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Hey there Andrew thanks for reaching out, taking a look here for you.
LuisArturo
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Hey there Andrew after some checking here, the issue here is that the Lead Magic validate email never ran and so because of this the input that the B2B integration required to run is present. After taking a look, the reason the Lead Magic validation is not running is because it looks like the air is there's no more credits in your account.
(20 kB)
Andrew L.
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Ok thanks LuisArturo