Claygent GPT 4.1 Mini Account Stuck on Processing Step

Hugo D. · 2025-12-09T09:13:33.354Z

Hey Support team, my claygent -GPT 4.1 mini// Clay managed account- (which has been working perfectly since today) is stuck on processing step; it usually returned and output in less than a minute but has been processing for 20 mins now; help ?

Claygent GPT 4.1 Mini Account Stuck on Processing Step | Clay

11 comments

· Sorted by Oldest

Clay Support
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That’s frustrating—let’s get this sorted. A Claygent task stuck for 20+ minutes is usually due to one of these reasons:
Rate limits or API quotas: Claygent uses OpenAI’s API, and if you’re on a lower tier or hitting usage limits, processing can slow down or stall. Check your OpenAI API usage and limits in your OpenAI dashboard. If you’re on a free or low-tier plan, consider upgrading to a higher tier for better performance .
Large or complex queries: If your search query is broad or the data request is large, Claygent may take longer to process. Try breaking your request into smaller batches or refining your query for more specificity .
Run conditions not met: If some steps show “Run condition not met,” it means the system skipped those actions because prerequisites weren’t satisfied. Review your run conditions and adjust them if needed .
Network or system delays: Sometimes, network congestion or temporary system issues can cause delays. A hard refresh or waiting a bit longer may help .
What to do next:
Check your OpenAI API usage and limits.
Refine your query or split it into smaller requests.
Review your run conditions for any misconfigurations.
If the issue persists after these steps, you can ask to speak to a human for further help.
Clay Support
APP
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Is that what you were looking for?
Hugo D.
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no
no
no
no
Clay Support
APP
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I'm sorry for the trouble you're experiencing. I'll connect you with a human agent who can assist you further.
Clay Support
APP
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Sander M.
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Same issue
Jan A.
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Same 😉
Andrew Q.
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Hey Hugo! Thanks for reaching out. This is a known issue that our engineering teams are actively looking to resolve. When there is an update to provide, we'll do so here. If you'd like, you can attempt to re-run as some users have reported success with longer wait for response times.
Hugo D.
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thank you, I’ll wait for your response then.
Daniela D.
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Hey there. This issue has been mitigated and the affected AI actions should now process as expected. However, we're still investigating the root cause and monitoring performance.
We’ll share another update as soon as we have more information. Thanks for your patience while we work on this🙏🏽.
1
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!

Clay Support
APP
·
·
That’s frustrating—let’s get this sorted. A Claygent task stuck for 20+ minutes is usually due to one of these reasons:
Rate limits or API quotas: Claygent uses OpenAI’s API, and if you’re on a lower tier or hitting usage limits, processing can slow down or stall. Check your OpenAI API usage and limits in your OpenAI dashboard. If you’re on a free or low-tier plan, consider upgrading to a higher tier for better performance .
Large or complex queries: If your search query is broad or the data request is large, Claygent may take longer to process. Try breaking your request into smaller batches or refining your query for more specificity .
Run conditions not met: If some steps show “Run condition not met,” it means the system skipped those actions because prerequisites weren’t satisfied. Review your run conditions and adjust them if needed .
Network or system delays: Sometimes, network congestion or temporary system issues can cause delays. A hard refresh or waiting a bit longer may help .
What to do next:
Check your OpenAI API usage and limits.
Refine your query or split it into smaller requests.
Review your run conditions for any misconfigurations.
If the issue persists after these steps, you can ask to speak to a human for further help.
Clay Support
APP
·
·
Is that what you were looking for?
Hugo D.
·
·
no
no
no
no
Clay Support
APP
·
·
I'm sorry for the trouble you're experiencing. I'll connect you with a human agent who can assist you further.
Clay Support
APP
·
·
Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
image.png(93 kB)
Sander M.
·
·
Same issue
Jan A.
·
·
Same 😉
Andrew Q.
·
·
Hey Hugo! Thanks for reaching out. This is a known issue that our engineering teams are actively looking to resolve. When there is an update to provide, we'll do so here. If you'd like, you can attempt to re-run as some users have reported success with longer wait for response times.
Hugo D.
·
·
thank you, I’ll wait for your response then.
Daniela D.
·
·
Hey there. This issue has been mitigated and the affected AI actions should now process as expected. However, we're still investigating the root cause and monitoring performance.
We’ll share another update as soon as we have more information. Thanks for your patience while we work on this🙏🏽.
1
Clay Support
APP
·
·
We haven't heard back from you here, so we're going to go ahead and close this thread out.
Still need help here? Reply back and someone will jump back in.
Have a question thats not related to this thread? We recommend kicking off a new ticket in the support channel!