Queueing Issues with Lead Processing in Smartlead

Arjav J. · 2025-12-09T13:08:05.374Z

Hi, is everyone facing a queueing issue while pushing leads from tables to smartlead? Or something similar? We are seeing really slow processing suddenly, which was not the case until last friday

Queueing Issues with Lead Processing in Smartlead | Clay

Clay Support
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That's frustrating—let me help troubleshoot this.
Slow processing when pushing to Smartlead can happen for a few reasons:
Common causes:
• Lead limits reached - If you've hit your Smartlead account's lead limit, new leads can't be added [1]
• Duplicate leads blocked - If "Allow Duplicates" is off, duplicates won't process [2]
• Rate limits - Large batches can hit processing limits
Quick fixes to try:
• Break large pushes into smaller batches
• Try a hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows)
• If columns are stuck "queued," click the column header and select "Force Rerun Column"
Check your Smartlead account limits first—that's often the culprit when processing suddenly slows down.
Clay Support
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Arjav J.
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Hi, I don't see any of those issues on Smartlead. For the cases that you have mentioned above, I understand that Clay clearly shows those issues after processing the response from the API. Instead, it just says queued.
Clay Support
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Got it—if it's stuck on "queued" without showing specific errors, that's a different issue.
Try this fix: Click the Smartlead column header and select "Force Rerun Column"—this resets stuck columns.
If that doesn't work, try a hard refresh (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows).
The "queued" status often happens when columns get stuck after being changed or stopped midway.
Clay Support
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Arjav J.
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Clay Support
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I see the issue—you have both "Queued..." and "Run condition not met" statuses in your Smartlead columns.
For the queued cells: Click each column header ("08/12 00SM" and "08/12 00PK") and select "Force Rerun Column" to reset them.
For "Run condition not met": Click on those specific cells and hit the "explain" button—AI will show why the condition wasn't met. You may need to adjust your run conditions or ensure required data is present.
Try the force rerun first, then check the explanations for the condition issues.
Clay Support
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Arjav J.
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the rerun doesnt work. same goes for hard refresh of the page
Clay Support
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Since force rerun and hard refresh aren't working, try this approach:
Delete and recreate the stuck columns:
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Delete the problematic Smartlead columns ("08/12 00SM" and "08/12 00PK")
2.
Create fresh columns with the same Smartlead integration
3.
Re-map your data to the new columns
This often resolves persistent queuing issues when columns get stuck after being changed or stopped midway.
If that doesn't work, try our built-in AI tool Sculptor (top-right corner) to help rebuild the workflow—it's free and can quickly set up automations. Let me know if Sculptor helps or if you need further assistance. [1]
Clay Support
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Arjav J.
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Clay S. need some human intervention pls
Clay Support
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I understand your frustration, and I’ll connect you to a human agent who can assist you further.
Clay Support
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Our support team has got your message and we'll get back to you soon! We're currently outside of our standard office hours (9 AM to 9 PM EST, Monday through Friday), so it may take a little longer for us to respond.
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Natalie H.
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Hi Arjav, sorry to hear that this is happening! I created a "Clay Support View" with filters for any rows that are still stuck on queued, but looks like they've all been processed now. Are you still running into any issues?

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