Transitioning from Monthly to Annual License: Credit Policy Explained

·Oct 21, 2025 06:09 AM·

hi team, need some help on happens if you go from monthly to annually license terms. Do the credits roll over? Or do you get a refund for the unused portion of credits and just get full credit amount from the annual license?

3 comments

· Sorted by Oldest

Clay Support
APP
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When switching from monthly to annual plans, you don't get a refund for unused credits. Instead, your existing credits remain in your account and you receive all annual credits upfront. [1]
Annual plans provide all credits for the year immediately upon signup, allowing you to use them whenever needed throughout the subscription period. [2] Your unused monthly credits will stay in your account and can be used alongside your new annual allocation. [3]
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you need any more help understanding the switch from monthly to annual license terms, please let me know. Would you like to provide more details about what you're trying to resolve or understand?

Clay Support
APP
·
·
When switching from monthly to annual plans, you don't get a refund for unused credits. Instead, your existing credits remain in your account and you receive all annual credits upfront. [1]
Annual plans provide all credits for the year immediately upon signup, allowing you to use them whenever needed throughout the subscription period. [2] Your unused monthly credits will stay in your account and can be used alongside your new annual allocation. [3]
Clay Support
APP
·
·
Is that what you were looking for?
Clay Support
APP
·
·
If you need any more help understanding the switch from monthly to annual license terms, please let me know. Would you like to provide more details about what you're trying to resolve or understand?