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Locked Out of Clay Account: Need Help Resetting Password | Clay

Locked Out of Clay Account: Need Help Resetting Password

·Jun 10, 2025 04:28 AM·

I have a Clay account connected to my work email. I'm trying to reset my password but I'm locked out + I never receive the email to reset my password (it's not in my spam folder, the email is correct, etc).

5 comments

· Sorted by Oldest

Channeled
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If you're not receiving the password reset email, you likely signed up using Google Authentication rather than a password. Try logging in with Google instead. Since you can't change your login method on your own, you'll need to request human assistance if you want to switch from Google Auth to username/password.
Daniel K.
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Hey Arjun, thanks for reaching out. You have Google Auth login enabled for your Clay account. If you'd like to change to PW login, let me know.
Arjun P.
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Hey Daniel K. - yes please! Just confirming that this is for the account tied to my work email, not the one I'm using to access this Slack community, correct?
Daniel K.
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Hi , thanks for reaching out! Done, just login and select "Forgot Password" to reset the password for your account. This will allow you to go and use a password login method from now on.
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in Clay Support.