Hiring Founding Operations and Customer Success Leads at Fast-Growing NYC AI Startup Mason
‼️1st business hire role (in-person, NYC) at fast-growing AI startup with 3x acquired, ex-YCombinator repeat founder‼️ 🚀 We’re hiring a Founding Operations Lead and a Founding Customer Success Lead to build AI-native Operations and Customer Success functions from the ground up at Mason ($6.5 million raised, NYC-based, fast-growing AI startup). Successful candidates will be given the opportunity to rapidly take on substantial responsibility, and to build and grow their own team. Who you’ll work with: You’ll work directly with Mason’s founders to ensure customers are successful on Mason while also designing the internal processes and tooling that allow us to scale:
CTO has had 3x successful startup exits: last company was YCombinator-backed HR-Tech platform that he built from 0→1 and scaled to processing 8 million+ job applications, with a highly profitable exit
CEO was previously Chief of Staff at Plaid, scaled Plaid from 500 → 1,200 employees as a member of the management committee overseeing Plaid’s 300+ employee GTM org; today, Plaid has been used by 1 in every 2 Americans - let’s achieve the same with Mason :)
About us: Mason is building the AI workforce management platform for construction. We help contractors run their entire back office — time tracking, HR, payroll, compliance, and communication — without the manual work that slows teams down. If you’re interested in Fintech, HR Tech, Payments and AI, come build the future with us!