Clay Icon

Concerns Over Slow Response Times from Clay's Support Team

Β·
Β·

Anyone else experience very slow response times on clay's support recently? Like, I'm going on 9 hours waiting for a support ticket reply that isn't AI.

  • Avatar of Bharat D.
    Bharat D.
    Β·
    Β·

    I think they are prioritizing the tickets based on the issues. Yesterday I had one reply in 20 mins. Another after 12 hours.

  • Avatar of Bryce
    Bryce
    Β·
    Β·

    Nah, that's not it. The last time anyone from clay was active in 02 Support was Bruno R. over 14 hours ago. There's at least a dozen support tickets sitting in there neglected.

  • Avatar of Bryce
    Bryce
    Β·
    Β·

    My mistake, here's one from LuisArturo from 9 hours ago, that's most recent.

  • Avatar of Bharat D.
    Bharat D.
    Β·
    Β·

    Right. They work in EST.

  • Avatar of Bryce
    Bryce
    Β·
    Β·

    Same. I just have a problem I need them to resolve and it's keeping me awake.