Concerns Over Slow Response Times from Clay's Support Team

Anyone else experience very slow response times on clay's support recently? Like, I'm going on 9 hours waiting for a support ticket reply that isn't AI.

5 comments

Bharat D.
·
·
I think they are prioritizing the tickets based on the issues. Yesterday I had one reply in 20 mins. Another after 12 hours.
Bryce
·
·
Nah, that's not it. The last time anyone from clay was active in 02 Support was Bruno R. over 14 hours ago. There's at least a dozen support tickets sitting in there neglected.
Bryce
·
·
My mistake, here's one from LuisArturo from 9 hours ago, that's most recent.
Bharat D.
·
·
Right. They work in EST.
Bryce
·
·
Same. I just have a problem I need them to resolve and it's keeping me awake.