Issues with Merge Columns Feature Missing Rows

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The merge cols feature seems to miss certain rows ???? https://www.loom.com/share/c82999a86001423da609fef160260295?sid=dfaf60ed-6e94-4be3-bcef-b23401dab8f4

8 comments

Ian M.
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This is the table https://app.clay.com/workspaces/109036/workbooks/wb_dTDAGh7TRiMW/tables/t_Vh83XU4CVuXF/views/gv_KryhoANbyWK3
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💤 You've caught us outside of our support hours (9am-9pm EST), but don't worry - we'll be back in touch within 24 hours (often sooner!). If you haven't already, please include the URL of your table in the thread below so that we can help you as quickly as possible!
Bo (.
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Hey, thanks for reaching out Ian I've recorded a video for you here: https://cln.sh/BxFXQMP3
Ian M.
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Hi Bo (. Thanks for the reply and the email - and I get the logic. But it does not cover where the merge is not working from a col with no stale data - see here https://www.loom.com/share/05bc57785f53476e973a0f55b85b2d21?sid=c9c21adb-9ceb-40d4-b44f-500c703156ce
Bo (.
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I’ve notified our team, Ian, so they can provide a more detailed explanation 😊. I’ll follow up with you as soon as I receive their response!
Ian M.
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Thanks Bo
Daniela D.
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Hey Ian! Thanks for your patience. The missing/empty rows was a result of cells in Enrow (Find work email) that had not returned results. Status was still on "awaiting callback" for those cells. We went ahead to refresh this. The cells are now updated with the correct values. Let us know if you still run into any issues here. https://downloads.intercomcdn.com/i/o/w28k1kwz/1231780411/06b4067a1e321f5aa7a15510bc8b/image.png?expires=1730144700&signature=b3d124f263b6d83538bc3b8d6683b84d711c503f8abae1435ca0f7c584278979&req=dSIkF852nYVeWPMW1HO4zQPIE3QBdxn2zlCUze4GhAV7r3NzyRRTvc6sijEB%0AE9B8%0A
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Hi Ian M.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: