Update Needed on Claygent Timeout Issues

Devin Mason

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Seeing a lot of. the same thing I’m experiencing - claygent timing out today. Any update on a fix Clay Support

4 comments

· Sorted by Oldest

Clay
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The provided information doesn't contain specific details about current Claygent timeout issues or fixes. However, timeout and performance issues can sometimes be resolved through troubleshooting steps like performing a hard refresh in your browser. For Mac users, try Cmd + Shift + R in Chrome/Firefox or Cmd + Option + R in Safari. For PC users, press Ctrl + F5 in Chrome, Firefox, or Microsoft Edge. If you need further assistance with this specific issue, you can request human assistance by clicking on "Talk to a person." Are you experiencing timeouts with a specific Claygent workflow or across all your Claygent operations?
Devin Mason
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https://app.clay.com/workspaces/285869/workbooks/wb_0szgf7lseifFhhDhHag/tables/t_0szi28qmrpfUJv9mEEV/views/gv_0szi28q34s4ed9iirAD Primary Specialty Column. I’ve been running this column with 4o mini for months without issue. Today it’s timing out or erroring a ton.
LuisArturo (Clay)
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Hey there Devin thanks for reaching out, so sorry you are dealing with this issue, the team is currently investigating this. Have not yet heard from them, but when we receive an update will let you know.
1
Channeled
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This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.

Clay
APP
·
·
The provided information doesn't contain specific details about current Claygent timeout issues or fixes. However, timeout and performance issues can sometimes be resolved through troubleshooting steps like performing a hard refresh in your browser. For Mac users, try Cmd + Shift + R in Chrome/Firefox or Cmd + Option + R in Safari. For PC users, press Ctrl + F5 in Chrome, Firefox, or Microsoft Edge. If you need further assistance with this specific issue, you can request human assistance by clicking on "Talk to a person." Are you experiencing timeouts with a specific Claygent workflow or across all your Claygent operations?
Devin Mason
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https://app.clay.com/workspaces/285869/workbooks/wb_0szgf7lseifFhhDhHag/tables/t_0szi28qmrpfUJv9mEEV/views/gv_0szi28q34s4ed9iirAD Primary Specialty Column. I’ve been running this column with 4o mini for months without issue. Today it’s timing out or erroring a ton.
LuisArturo (Clay)
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Hey there Devin thanks for reaching out, so sorry you are dealing with this issue, the team is currently investigating this. Have not yet heard from them, but when we receive an update will let you know.
1
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.