Credit Display Issue When Switching Between Clay Orgs in Arc Browser

Taimoor Tariq · 2025-04-24 10:59:33.669402+00

This gives me a mini heart attack every time! When I switch between clay orgs, the credits from the old org is displayed on the new orgs. I have to refresh the screen to get it fixed. I use Arc browser

Credit Display Issue When Switching Between Clay Orgs in Arc Browser | Clay

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We're aware of the issue you're experiencing with credit display when switching between Clay organizations. This appears to be a temporary visual glitch rather than an actual transfer of credits between organizations. To address this without refreshing the screen, you could try: 1. Logging out and logging back in 2. Clearing your browser cache 3. Using a different browser It's important to note that your actual credit balance for each organization remains intact, despite the display issue. Have you noticed this issue occurring consistently, or does it happen only occasionally when switching between organizations?
Sources: FAQ | Clay.com Actions That Use Credits vs. Actions That Don't
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Thank you so much for sharing your feedback Aaryan Mateti!
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Thanks! We've reopened this thread. You can continue to add more detail directly in this thread.
Joe Rhew (wfco.co/team/joe)
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Same here
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We're aware of the visual glitch you're experiencing when switching between Clay organizations. This is a temporary display issue and doesn't affect your actual credit balance for each organization. To resolve this without refreshing the screen, you can try: 1. Logging out and logging back in 2. Clearing your browser cache 3. Using a different browser Rest assured, your credit balance for each organization remains intact, despite the temporary display issue. Have you tried any of these methods to resolve the issue? If so, which ones, and did they help?
Sources: If I upgrade to the next plan, do I get to keep existing credits in my account? - FAQ | Clay.com Do credits roll over? - FAQ | Clay.com
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