Bug Report: Column Filters and Formulas Not Recognizing Matches

I have a bug on both column filters, and also formulas. They’re not recognising matches. I have filmed a loom for filters - https://www.loom.com/share/9a66c6e7ab7248bdb8a52b5d1a5fc8c8?sid=dca32948-fc03-414f-b086-b7af164afb1c It is the same for formulas, if I reference a column and something matches 100%, the formula still does not work. Happy to share a loom as well if needed. This has been like this for 24-48 h

14 comments

Channeled
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Try refreshing your browser using Cmd/Ctrl + Shift + R to resolve formula and filter recognition issues. This hard refresh often fixes problems where matches aren't being recognized properly. If the issue persists after the refresh, request human assistance by clicking on "Talk to a person" for further troubleshooting.
Nicolas B.
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https://app.clay.com/workspaces/355716/workbooks/wb_V5ZsbmRYQGeP/tables/t_0svecibzXNoBZzXBT5X/views/gv_0svecicoDPTRiV4EvWc
LuisArturo
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Hey there Nicolas thanks for reaching out, sorry for the delay here and thanks for the loom as well. I tested this in your workspace with the same words and was not able to recreate this, are you still seeing this happen. https://www.loom.com/share/c9fb1e3fb82e4f89ae2c32022abc545b?sid=7ce71480-bdb3-47e6-a3fe-963f3b265753
Nicolas B.
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Nicolas B. lmk if you see this issue on our accounts. Thanks Clay team
Nicolas B.
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hi LuisArturo the issue is still happening, see here please: https://www.loom.com/share/2cb91c4b9795407cbd16ce7ef24e9932 I need to service my clients, so this is urgent.
Nicolas B.
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Anyone able to help?
Nicolas B.
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I cannot service any of my 13 clients currently.
Nicolas B.
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Still need help
Clay
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Hello Nicolas! Thanks for reaching out! Apologies for the delay in response. I am checking out your table right now!
Clay
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Hey Nicolas! Thanks for being super patient. I checked out the first loom and table you sent and can see the filter seems to be working properly there. However do let me know if the issue is persisting there. As for the second table, I recorded this video below and everything seems to be working.
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This does not seem to be a Clay level issue. I would also suggest the following before we dig deeper: 1. Perform a hard refresh: Mac: ** Chrome and/or Firefox = Press Cmd + Shift + R ** Safari = Press Cmd + Option + R PC: * Chrome, Firefox, Microsoft Edge = Press Ctrl + F5
2. Make sure your browser is the latest updated version. 3. Try using a different browser Let me know if the issue persists and do reach out again!
Nicolas B.
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It seems to be working ok now, will keep an eye on it - thank you!
Nicolas B.
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This is still happening, it’s happening to my employees account as well.
Nicolas B.
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Trying to run a clay agency here, over 10 clients. I really could do with having a call with support please.
Bo (.
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Hey, Sorry you’re still running into this. Could you share which table it’s happening on? We’ll take a look right away and get it fixed. Let me know!

Bug Report: Column Filters and Formulas Not Recognizing Matches | Clay