Question About Expiration of Credits on Clay.com FAQs

·

this page errors out https://www.clay.com/faq/do-credits-roll-over (linked from the web app on credits expiring). question - if credits expire on June 27th, that means we can use them up until midnight on June 27th, correct? (not that they expired tonight, June 26th, at midnight?)

2 comments

Clay
APP
·
·
The documentation explains how credits roll over and what happens when you cancel or downgrade plans, but doesn't specify the exact timing of when credits expire during a day. For monthly plans, unused credits roll over and accumulate up to 2x your plan's monthly limit, and if you cancel or downgrade, your credit balance remains until the end of your current billing cycle. To check when your credits will next renew, you can click on "Credits" in your account and it will show you the renewal date. What timezone are you in, and are you seeing a specific expiration time displayed in your account?
Sources: Credits | Documentation | Clay University Credit Rollover After Cancelling or Downgrading Subscription
Channeled
APP
·
·
This thread was picked up by our in-app web widget and will no longer sync to Slack. If you are the original poster, you can continue this conversation by logging into https://app.clay.com and clicking "Support" in the sidebar. If you're not the original poster and require help from support, please post in 02 Support.