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Request for Assistance with Video Issue | Clay

Request for Assistance with Video Issue

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Hi Clay, hope all is well. Can anyone assist with the issue I'm facing in this video? https://www.loom.com/share/18a8a8fa719142b699590c454dfd3087?sid=7f46afdb-e8a8-41bb-8dc2-b69c405b9845 Here is the table: https://app.clay.com/workspaces/282144/workbooks/wb_bxxecwCeoB3C/tables/t_f3ojQqmSGTta/views/gv_tzZC2GWUr3tM## Clay

6 comments

Channeled
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We'd be happy to help with the issue you're facing. To assist you better, we'll need more details about the problem you're experiencing. Could you please provide: 1. A summary of what's happening 2. Any specific error messages you're seeing 3. A link to the table, workbook, or page in our app where you're encountering this issue 4. A screenshot, if possible, to help illustrate the problem With this information, we'll be better equipped to research and identify the cause of the issue. If you need further assistance after providing these details, please request to talk to a person in this chat.
Source: What is Video Messaging? | Clay
Phaibion R.
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https://www.loom.com/share/18a8a8fa719142b699590c454dfd3087?sid=7f46afdb-e8a8-41bb-8dc2-b69c405b9845 Here is the table: https://app.clay.com/workspaces/282144/workbooks/wb_bxxecwCeoB3C/tables/t_f3ojQqmSGTta/views/gv_tzZC2GWUr3tM##
Channeled
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To resolve the issue you're experiencing, here are a few steps you can try: 1. If you're seeing errors when writing lists to tables, ensure the value is formatted as a list. Add the list through the "Other data from this table" section. 2. For the "write to table" function not processing correctly: • Use the Force Run option in the table settings • If a specific column is affected, delete it, create a fresh column, and re-map your data 3. If you're seeing an "Error evaluating formula" in the output column, try refreshing your browser using Cmd/Ctrl + Shift + R. If these steps don't resolve your issue, please provide more specific details about the problem you're facing. If you need further assistance, request to talk to a person in this chat.
Phaibion R.
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No
Phaibion R.
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https://www.loom.com/share/18a8a8fa719142b699590c454dfd3087?sid=7f46afdb-e8a8-41bb-8dc2-b69c405b9845 Here is the table: https://app.clay.com/workspaces/282144/workbooks/wb_bxxecwCeoB3C/tables/t_f3ojQqmSGTta/views/gv_tzZC2GWUr3tM##
Smit V.
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Hi Phaibion, thank you for reaching out! The issue was due to selecting the wrong table and field for your lookup. You were searching in the table named "Step 1.1: Find Company Director Names From Companies House" within the 'PBE | UK | Supplier' workbook, while you’re currently working in the 'PBE | UK | Contractor' workbook, which also has a table with the same name. This overlap caused the confusion. I recommend renaming your tables to make them easier to distinguish. You can also check which table you’re referencing by clicking the chain icon in the column header.
(85 kB)
Hope this helps! Let me know if you have any other questions.