Assistance Needed: Accessing Leads After Email Domain Change | Clay

Assistance Needed: Accessing Leads After Email Domain Change

Hi! We recently changed our email domain from @nomadbusinesscoaching.com to @the-yc.com and now I can't login and retreive all my lead lists. Can you help me figure this out?

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To update your email address and regain access to your account, we'll need some information from you: 1. Your current email address on the account (@nomadbusinesscoaching.com) 2. The new email address you'd like to use (@the-yc.com) Please note: If you've already created another account with your new email address, we'll need to delete that account first. Let us know if this applies to your situation. Once we update your email, you should be able to log in and access your lead lists. If you need further assistance, please request human support by clicking on "Talk to a person" in this chat.
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Marija S.
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my old email was marija@nomad.... but new email is marija@the-yc.com i would like this email to be associated with my account, BUT yes, I accidentally created a new account when I clicked "sign in with google"
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To update your account email and regain access to your lead lists, we'll need to merge your accounts. Here's what you can do: 1. Don't try to change the email yourself, as this could cause complications. 2. Request human assistance by clicking on "Talk to a person" in this chat. 3. Explain to the support agent that you need to merge your old account (marija@nomadbusinesscoaching.com) with your new Google-linked account (marija@the-yc.com). 4. The support team will guide you through the process of securely merging your accounts, ensuring you retain access to all your lead lists. What's the best time for you to reach out to our support team for assistance with this account merge?
Source: Workspace administration documentation | Documentation | Clay University
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Anaum K.
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Hello Marija! Thank you for reaching out! I just changed the email on your account. Please let me know if you have any other questions :)
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Hi Marija S.! This thread was recently closed by our Support team. If you have a moment, please share your feedback: