API Key Error in Client Workspace: Request for Assistance | Clay

API Key Error in Client Workspace: Request for Assistance | Clay

Clay Support
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The red warning triangle indicates an issue with your OpenAI API key. First, verify your API key is correct at OpenAI API Keys and update it in Clay.
For Claygent, you need Tier 2 or higher OpenAI access (≥450,000 TPM). Check your OpenAI usage limits to confirm your tier meets requirements.
Click into the specific cell showing the error to see more detailed error information.
Clay Support
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Did that answer your question?
Clay Support
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If you still need help resolving the API key issue or understanding the error details, I’m here to assist. Would you like to provide more information about what you’re trying to achieve or any specific challenges you’re facing?
Rees B.
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Yes I tested when I connected and it said successful
Rees B.
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as mentioned i have tier 5
Clay Support
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Since your connection tested successfully and you have Tier 5 (which exceeds the 450,000 TPM requirement for Claygent), the red warning triangle might indicate a temporary issue or rate limiting.
Click into the specific cell showing the error to see detailed error information that will help identify the exact issue. The warning could also indicate slow performance due to current API usage rather than a connection problem.
Clay Support
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Did that answer your question?
Rees B.
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it said there was a connection issue
Rees B.
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need a human support please
Clay Support
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I understand your frustration, and I’ll route you to a human agent who can assist you further.
Clay Support
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Our support team has got your message and we'll get back to you soon!
If you’re dealing with a specific table, drop the URL below so we can help you quicker. Otherwise, someone from our team will be in touch soon!
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Rees B.
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already shared thart
LuisArturo
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Hey there Rees thanks for reaching out, sorry for the delay here, taking a look not seeing this issue appearing here. This may have been due to a temporary latency issue, are you still experiencing any troubles running it?
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Rees B.
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LuisArturo its still there
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Rees B.
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